Professional Remote Troubleshooting for Nashville, Tennessee Small Business Computers from Microsoft Certified Consultants
Small businesses have traditionally been overlooked by large IT service organizations. Many small companies permit themselves to grow excessively dependent on freelance consultants or small support organizations who don't have the size or broad skill sets to respond quickly or effectively to technical crises. Still other small businesses resort to mass-market support providers staffed with technicians trained to offer by-the-numbers fixes for ordinary problems but who are missing the background and versatility to deal with the diversity of environments and absence of standards that characterizes small business IT systems.

Progent's time-tested approach to providing affordable and effective technical support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has delivered online support to companies in every state in the country (refer to Progent's client testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent for Office Networks in Nashville, Tennessee
Progent offers the support of qualified consultants for all facets of business network technology found in small organizations. Technologies supported by Progent include:

Support Delivery Alternatives for Nashville, Tennessee Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, and IT management. Progent's paradigm for delivering computer support is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Model promotes rapid support, comprehensive service records, reliable follow-through, and strict expense monitoring across a range of network support delivery modes that include online troubleshooting, in-person support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and repair hardware and software problems without the cost or time loss of in-person support visits. The background of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional details about Progent's online network support expertise.

  • On-site Service
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support experts to give small businesses the optimal solution: hands-on service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The wait time for in-person support visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small companies affordable availability of enterprise-class consultants who can deliver help with vital technologies including Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, network security engineering, fault tolerant it system design, virtual server strategies, plus integration, customization and support for business software such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office moves and massive software upgrades, longer term initiatives like upgrading an older MRP system to a current Microsoft Dynamics or Dynamics 365 package, relational database software programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response such as data restoration and malware cleanup.

  • Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size companies to design, set up and debug the infrastructure to support at-home workers. Aspects of network infrastructure for which Progent's consultants can provide guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router integration, wireless LAN planning and deployment, and robust Internet connectivity. For details about Progent's network infrastructure consulting expertise for a remote workforce, refer to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition easy for clients to migrate to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Nashville, Tennessee Small Businesses
Progent's staff size, depth of information technology skill, and experience with corporate IT support enable small companies to sidestep the problems related to over reliance on small support organizations or individual engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network services, smaller businesses sometimes depend heavily on independent consultants. Although individual service providers have lower expenses than larger IT service firms and can typically bill apparently lower rates, individuals are frequently spread too thin to respond quickly to critical situations. If a freelance engineer is busy with another client, sick, on travelling, or in class, the lack of replacement staff may require your company to go without assistance during an emergency. As your company expands, system unavailability or difficulties with critical applications become more costly. The money you thought you were conserving on an independent consultant can be eaten up fast due to lower productivity. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a large engineering group to fall back on for assistance requires them to train on the job while your company winds up with the costs for their continuing training.

  • Have Access to Expertise in Complex Network Issues
    Many smaller support organizations or independent consultants focused on small company IT consulting may excel at providing routine solutions but don't have the background to work efficiently with complicated network environments that have a variety of operating systems, many offices, Voice over IP systems, remote workforces, integrated financial and analytical applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's large team of experts can be valuable to your business because big-company networks are characteristically complicated, integration issues require thorough knowledge in many technical disciplines, and achieving an acceptable degree of robustness, availability, and security calls for enterprise-proven processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of improvised repairs often get tossed onto of a tenuous foundation. As a business grows, stability and scalability problems can obstruct the productivity of the organization. Such networks require proper assessment, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that will provide the reliable basis to meet current business needs and ease future growth.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses require guidance and insight to work through an increasingly complicated array of technology options available for accelerating growth and improving efficiency. They do not need a network engineer or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match consulting support with the real interests of clients. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a predetermined technology instead of being based on the actual needs of a small business.

Get in Touch with Progent
In case your Nashville, Tennessee company wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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