Naples Consulting Experts for IT Support Organizations

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Naples
Progent's consulting services for IT service organizations in Naples Florida allows you to provide your customers Progent's consulting and Help Desk support with your company's brand as a transparent extension of your in-house network services group. This can ease the way for you to grow your revenue, close gaps in your service portfolio, satisfy your clients, and increase your profits.

Progent's nationwide team of network infrastructure experts, PC support specialists, network administrators, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to widen the scope of your IT service practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting firm with two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered remote technical support and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service firms features transparent resale to your customers of professional services. Progent invoices you directly and performs under your direction to provide your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only costly to license and staff, but difficult to set up and maintain. Small or niche IT support organizations do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service organizations an affordable way to keep their own branding while delivering their customers responsive desktop support services built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to expand your support volume, the diversity of technologies your company can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

• Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Standard service times are from 5am to 7pm PST, five days per week.
• Extended hours support is available at extra cost.
• Optional on-premises support in larger metros is available throughout the country at additional cost.
• You retain complete control of your customers and billing.
• Your clients enter incident reports using your branded web portal, a toll-free phone number, or by directing a request to your designated mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to become a single source for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills steadily without being forced to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service team, responding to your management, and invoices you instead of your customer.
• Granular Billing: Progent charges on a per-minute basis to minimize costs.
• Extensive Service Reporting: Progent utilizes an enterprise-class service reporting system to make sure all IT services delivered are fully described. This allows you to transfer service responsibilities to internal personnel when you have sufficient people and appropriate skill sets.

• Safely Grow Your IT Support Business: You can easily and safely take on additional opportunities outside your core areas of expertise and open new geographies without exposure to the risks involved with expanding your head count too quickly.
• Strengthen Your Brand: You can solidify your mind share as a comprehensive network support firm by offering more services to more customers using your own company name.
• Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
• Fast Problem Escalation: Thanks to a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
• Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
• Online Support Experts: For two decades, Progent has provided online network support ranging from Help Desk support to high-level consulting. Effective online support saves money while delivering fast solutions.
• Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Naples, Florida Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Naples, Florida businesses a broad array of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More About Progent's Consulting Program for IT Service Firms in Naples, Florida
To learn more details about Progent's reseller program for IT service organizations in Naples, Florida, call 1-800-993-9400 or refer to Contact Progent.