Enlarging your remote workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Naples organization to select the appropriate tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can assist Naples, Florida organizations to succeed with any facet of building a high-functioning work-at-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which might be motivated by an epidemic or as a component of a business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or update their current trouble tickets, add information, and append screenshots and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your business to augment your current Call Desk team by sharing responsibilities for Help Desk support transparently between your regular IT support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support solution based on the number one PSA tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Call Center Supplementation Services can help your company to deliver best-in-class desktop support to your telecommuters, see Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Naples, Florida company, phone 1-800-993-9400 or go to Contact Progent.