Expert Remote Help for Naperville, Illinois Computer Networks from Certified Engineers
Small businesses have traditionally been underserved by major IT service firms. Many small companies allow themselves to become dangerously reliant on freelance engineers or small support firms who lack the size or broad skill sets to react promptly or efficiently to technical crises. Still other small businesses resort to giant service providers that employ technicians able to offer by-the-numbers fixes for ordinary issues but who are missing the experience and technical scope to handle the diversity of configurations and absence of standardization typical of small business information networks.

Progent's proven approach to providing affordable and effective network support to small businesses has made Progent among the top Microsoft-certified network service organizations in the United States. Progent has delivered online help to companies in every state in the country (refer to Progent's client testimonials).

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal network service team. This can cut costs and minimize technical risks for big IT initiatives such as application programming, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified consultants to help your company to plan and execute a sensible cloud strategy.

Core Technologies Supported by Progent for Business Networks in Naperville, Illinois
Progent's group of industry certified support professionals provides help for all facets of network technology found in companies of all sizes. Technologies served by Progent in Naperville include:

Support Delivery Alternatives Available for Naperville, Illinois Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, and network administration. Progent's model for providing network support services is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Model ensures rapid support, thorough activity records, consistent follow-through, and strict cost control across an array of network support delivery options that include online repairs, onsite help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair network problems without the expense or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: on-premises service technicians when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. for more information, refer to Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting. For details, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection engineering, fault tolerant it system consulting, virtual server solutions, plus integration, customization and support for business programs such as accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and major system upgrades, longer term projects like customizing a legacy MRP platform to a modern MS Dynamics or Dynamics 365 solution, relational database software programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or emergency response such as data restoration and malware removal.

  • Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size companies to design, set up and debug the network infrastructure for a remote workforce. Aspects of infrastructure where Progent's experts can deliver support include safe and convenient VPN tunnel connections, VDI desktop software, router configuration, wireless LAN design and implementation, and robust Internet connections. To find out about Progent's network infrastructure consulting expertise for remote workers, see network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in an environment that not only provides the top level of dependability and expandability but that is in addition easy for customers to transfer to another support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow companies with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network administration while achieving world-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the multi- OS and loosely standardized networks typical of smaller businesses, and keeps control of the software in the customer's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Naperville, Illinois Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate network consulting allow small companies to avoid the problems associated with excessive dependence on thinly staffed support organizations or independent engineers.

Teaming with Progent enables your company to:

  • Avoid Over Reliance on Individual Support Consultants
    For network support, smaller companies sometimes depend heavily on independent engineers. Although individual support engineers have lower overhead than more substantial IT service firms and can typically charge apparently lower rates, they are occasionally unable to react quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of replacement personnel may require your company to wait for help during a crisis. As your small business expands, system downtime or problems with line-of-business applications get more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lower output. In addition, when freelance engineers confront new problems, the lack of a big consulting team to rely on for assistance requires them to learn in place while your organization winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Advanced IT Solutions
    The majority of smaller service organizations or independent engineers specializing in small company IT support are capable of providing routine solutions but lack the background to work cost-effectively with complicated IT environments that have mixed platforms, numerous locations, Voice over IP systems, remote clients, interconnected financial and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your company because enterprise networks are characteristically complicated, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security calls for enterprise-tested best practices.

  • Create a Firm Basis for Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a strong basis, a sequence of improvised fixes commonly get tossed onto of a weak foundation. As a business evolves, reliability and expandability problems can undermine the success of the business. These networks need thorough assessment, smart business planning, and in-depth expertise to upgrade to an IT environment that can act as the solid foundation to meet current business needs and support downstream growth.

  • Team with Solution Consultants, Not Product Resellers
    Small companies require direction and education to work through an increasingly complex maze of technology options available for enabling business growth and improving productivity. They do not need a network engineer or support firm that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise only. This allows Progent to align consulting support with the genuine interests of clients. Combining IT consulting and product reselling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true requirements of a client.

Get in Touch with Progent
In case your Naperville, Illinois company needs to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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