Besides providing rapid access to guidance from high-level network professionals and subject matter experts (SMEs) to help Napa, California companies to resolve discrete IT problems or strategic projects, Progent offers temporary staff augmentation to deal with more broadly defined services such as desktop help, IT administration, and Call Center response. Temporary staffing can help organizations to respond to expected or unexpected increases in the need for IT services, which may result from situations like company mergers, data center moves, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary supplemental staffing can also fill voids caused by the absence of full-time staff members because of vacations, illness, resignation, or other reasons.

Advantages of Progent's Short-Term IT Staffing Services
Progent's temporary supplemental staffing services give organizations the flexibility to react to surges in demand for network services without being saddled with the expense and hassle that come with identifying and hiring professional IT personnel and without the risk of adding to your full-time head count.

Important features of Progent's short-term supplemental staffing services include:

  • Fast access to seasoned IT pros
  • Simple engagement, cessation, and resumption of services
  • Transparent augmentation of your full-time IT staff
  • Full documentation of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
  • Close working relationship with a world-class, full-service resource for IT support
Progent's Shared Help Desk Program
Progent's shared Help Desk Call Center service is a specialized on-going staff augmentation option that allows IT organizations to divide the work of Call Center support seamlessly between their full-time IT staff and Progent's nationwide team of technical support specialists. Working as a seamless extension of your full-time Call Center, Progent's shared Call Center program is a joint support alternative powered by the industry's leading shared PSA platform for streamlining, service requests, ticketing, assigning responsibility, tracking responses, and producing management reports.

Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT expertise for organizations of all sizes throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Napa, California Businesses
Progent's veteran team of certified engineers can deliver Napa, California businesses a wide array of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term Staffing Services for Napa, California Organizations
To learn more about Progent's short-term staffing services for Napa, California companies, call 800-993-9400 or visit Contact Progent.