Mobile Expertise

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most successful solutions for maintaining anytime-anywhere access to email, calendars, web applications, and other critical business data. Progent can provide Napa, California businesses the services of BlackBerry-certified consultants who can help businesses to manage their BlackBerry environments or transition efficiently to a more popular smartphone solution.

As the sophistication of small company networks has increased, and as the need for world-class protection, dependability, and disaster recovery has grown to be the norm for companies regardless of size, effective deployment and support of BlackBerry solutions has become more difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small businesses often resort to external support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can assist small businesses to design, manage, and repair BlackBerry-based solutions affordably and effectively, eliminating the need for an internal BlackBerry solutions expert and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, combined with Progent's proven remote support capabilities, provides small companies a budget-friendly alternative for integrating BlackBerry products productively into their information system.

Progent's consultants can assist your business with SQL Server 2019 integration and development support, SQL Server 2016 migration consulting, and Exchange Server 2019 setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, set up streamlined management utilities so you can monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom wireless software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Technical Support Services for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing big collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated software enables Exchange Server, Lotus, or Novell GroupWise users to transmit and receive messages that are encrypted during wireless transit to ensure optimum data protection. BlackBerry Enterprise Server also simplifies a wide variety of crucial administrative tasks that span from BlackBerry configuration and upgrades to wireless security and high availability.

Progent's BlackBerry-certified engineers can help you utilize RIM BlackBerry BES Server to perform routine tasks such as:

• Deploy and manage applications
• Schedule device, program, and policy updates
• Upgrade BlackBerry smartphone firmware wirelessly
• Control user settings with BES Server's extensive selection of policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry Enterprise Server to perform important procedures not available with the less advanced BES Server Express. These procedures include:

• Set up and support BES Server's fault-tolerant infrastructure based on virtualization
• Deploy BlackBerry devices wirelessly
• Establish specialized management roles
• Automatically track and analyze the overall health of your solution

Progent's Online BlackBerry-certified Support is Quick and Affordable
For businesses in Napa, California who need fast and economical help from a qualified BlackBerry support expert, Progent provides efficient remote help from a veteran support staff who have delivered network solutions to companies in each state in the U.S. (Refer to Progent's customer testimonials.)

Online support avoids travel expense and enables specialists to fix problems quickly, so you reduce lost productivity. Progent's RIM BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and offer professional support in fields such as troubleshooting synchronization issues, deploying BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant network architecture for BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network requirements assessment, system design, installation planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to create a wireless solution that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to decide which administration model and equipment meet your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software versions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can assist you to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry environment.

Call or Email Progent for Help from a BlackBerry-Certified Consultant
In order to get in touch with Progent about consulting expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.