Low-cost Network Help from Microsoft certified Consultants for Companies in Morgan Hill, CA
By delivering world-class support whenever you require it, providing in-depth knowledge for key business applications, providing innovative services like virtual data center hosting, invoicing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent allows you to maximize the competitive value of your information network and reduce support costs. Progent recognizes that information system protection, dependability, and efficiency are just as important to small businesses as to large corporations but that smaller companies don't have the economy of scale to invest heavily in computer networks and in-house service groups. Progent's fundamental value proposition is that no network support firm can match Progent's capability to deliver the network support your company requires when you require it and at prices you can justify.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house IT support team. This can cut costs and help meet schedules for major projects such as software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to help your company to design and execute your cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Morgan Hill, California
Progent's nationwide group of industry certified consultants provides help for virtually all facets of information systems used by companies of all sizes. Technologies served by Progent in and around Morgan Hill include:

Support Delivery Alternatives Available for Morgan Hill, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and network management. Progent's model for delivering computer support is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Support Model promotes rapid response, comprehensive activity records, reliable follow-up, and strict cost control across a range of network support delivery options that include online repairs, on-premises support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and repair network problems without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The response time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide help with vital products and technologies including Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest platform, network protection consulting, high availability network design, virtual server strategies, plus integration, programming and training for small business software such as financials, operations, business analytics, CRM, and office productivity software. Progent can help with one-time projects such as site relocations and major software upgrades, longer term initiatives such as customizing a legacy ERP system to a current Microsoft Dynamics 365 package, database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and mid-size businesses to plan, deploy and debug the network infrastructure needed to support at-home workers. Areas of infrastructure for which Progent's consultants can deliver guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and implementation, and robust Internet access. For information about Progent's network infrastructure support services for a remote workforce, refer to infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for customers to transfer to a different service provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow companies with mixed networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can handle the multi- OS and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government requirements for network information protection and reporting.

The scope and depth of Progent's consulting staff bring a unique array of advantages to customers trying to maximize the business value of their information network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, in the trenches of network support, executing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT help, but also a consultant with proven approaches for resolving actual network problems efficiently. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with king-size bills for quick fixes. An additional benefit of by-the-minute billing is that your company won't be tempted to allow less critical issues to stay unaddressed until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports given by every staff member to each customer. The discipline of detailing and archiving service records allows more efficient service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Morgan Hill, California company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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