Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Engineer
Ransomware needs time to work its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support staff are likely to take longer to recognize a break-in and are less able to mount a quick and forceful response. The more lateral movement ransomware can make within a target's network, the longer it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to carry out the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Morgan Hill metro area to identify and quarantine infected servers and endpoints and guard clean resources from being penetrated.
If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Morgan Hill
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement fee for the decryption tools required to unlock scrambled data. Ransomware assaults also try to exfiltrate information and TAs demand an extra ransom in exchange for not posting this information or selling it. Even if you can rollback your system to a tolerable date in time, exfiltration can pose a major problem according to the sensitivity of the downloaded data.
The recovery process after a ransomware attack involves several distinct stages, the majority of which can be performed in parallel if the recovery workgroup has enough members with the required experience.
- Containment: This time-critical first step requires arresting the sideways progress of the attack across your IT system. The more time a ransomware attack is allowed to go unrestricted, the longer and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes include cutting off infected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
- System continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible delay. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business apps, network architecture, and protected remote access management. Progent's recovery team uses state-of-the-art collaboration platforms to organize the complex restoration process. Progent understands the urgency of working quickly, tirelessly, and in concert with a client's managers and IT group to prioritize activity and to get vital resources back online as fast as possible.
- Data restoration: The work required to recover data impacted by a ransomware assault varies according to the state of the systems, the number of files that are encrypted, and which restore techniques are needed. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, may need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were off line at the time of the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
- Setting up modern AV/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the same AV tools used by some of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, detection, mitigation, recovery and forensics in one integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and using the decryption utility; troubleshooting decryption problems; creating a clean environment; remapping and connecting datastores to match precisely their pre-attack condition; and reprovisioning machines and services.
- Forensic analysis: This process is aimed at discovering the ransomware assault's progress across the targeted network from start to finish. This history of the way a ransomware assault progressed within the network assists your IT staff to assess the impact and highlights shortcomings in rules or work habits that should be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is typically given a high priority by the insurance provider. Since forensic analysis can take time, it is essential that other important activities such as operational resumption are executed concurrently. Progent maintains an extensive roster of information technology and security experts with the skills needed to perform activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for over 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This breadth of skills allows Progent to salvage and consolidate the undamaged pieces of your IT environment after a ransomware assault and reconstruct them quickly into a viable system. Progent has collaborated with leading cyber insurance providers including Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Consulting Services in Morgan Hill
For ransomware system restoration consulting services in the Morgan Hill area, call Progent at 800-462-8800 or go to Contact Progent.