Morgan Hill Consulting Expertise for IT Service Organizations

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Morgan Hill
Progent's consulting services for IT service organizations in Morgan Hill California allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless augmentation of your regular IT support team. These services can help you add to your client base, close gaps in your service offerings, satisfy your clients, and improve your bottom line.

Progent's team of network engineers, PC support technicians, IT administrators, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the world's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is an IT consulting company with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has delivered remote IT support and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service providers features transparent resale to your customers of world-class services. Progent invoices you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind a successful service desk. But modern ticketing platforms are not just expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT service organizations seldom have the required resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to retain their custom branding while delivering their clients world-class desktop support backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service companies include:

• Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
• Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at extra cost.
• Optional onsite service in larger metros is offered across the country at extra cost.
• You keep full control of your customers and billing.
• Your clients submit service requests through your own branded web portal, an 800 number, or by sending an email to your specified email address.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified online until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills steadily without being forced to say no to opportunities owing to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, under your coordination, and bills you rather than your customer.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Service Documentation: Progent uses an enterprise-class reporting platform to ensure that all IT services delivered are fully described. This enables support group to transfer account responsibilities to internal personnel when you have enough people and appropriate technical skills.

• Safely Expand Your Service Practice: You can quickly and safely take on more opportunities beyond your core fields of excellence and serve new geographies without assuming the risks associated with expanding your head count too quickly.
• Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service firm by delivering more services to more customers under your own brand.
• Add to Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a dependable resource for expanding your IT service business.
• Fast Problem Escalation: With a sizable team of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
• Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
• Remote Technical Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk support to high-level consulting. Effective remote support saves money while delivering fast solutions.
• Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Morgan Hill, California Organizations
Progent's nationwide roster of certified consultants can deliver Morgan Hill, California organizations a wide array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Program for IT Service Firms in Morgan Hill, California
For additional details about Progent's consulting support for network service organizations in Morgan Hill, California, call 1-800-993-9400 or refer to Contact Progent.