Fast Online Help for Montreal Québec Information Networks
For businesses located in Montreal Québec, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote support engineers offer excellent value because they possess the practical background and are equipped with the advanced tools required to resolve the majority of network problems rapidly. Efficient support lowers direct expenses since service calls use up minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly important in environments that rely on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike many online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where fast repairs manage to turn into substantial invoices. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which promote the maximum degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent's remote service group can access your computer system remotely without breaching system security.
Progent's advanced technical support database system keeps extensive documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support provided to every Progent customer by every consultant. This database of trouble tickets and responses is stored as an easily searchable support database that enables Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online service specialists can find the best resolutions promptly.
Online technical services provided by Progent to clients in Montreal Québec include:
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Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers can deliver network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide range of technology support including Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019/SE planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and indicates a person's networking skills at the master level. Cisco CCIEs know how to deal with even the most complex problems encountered in network planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs represent an excellent value since their deep expertise allows them to find solutions for problems rapidly. In common cases, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using advanced remote support tools to provide fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity appliances by offering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to carry out the urgent first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineer can assist businesses to identify and quarantine infected devices and guard undamaged assets from being penetrated. If your Montreal system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery consultants can help your Montreal organization to restore a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of cybersecurity specialists bring the wide range of skills required to reconstruct all critical facets of a compromised network quickly and with little loss of data. To find out more, visit Progent's ransomware cleanup and operational continuity experts.
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CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of system protection services to bolster the defenses of your Windows, macOS and OS X, Linux network against attacks or assist your company to recover rapidly following a serious breach. Security support services offered by Progent include: in depth network security and compliance assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile communication; defending your email system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert online consulting to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying IP network.
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to cover a broad spectrum of computer technologies such as network architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux variants for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based managed services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Managed Service Packages: for Small to Mid-size Businesses
Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent handles the necessary monitoring and maintenance for you, so your system expands easily without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for performing common tedious jobs. These include health monitoring, update management, automated remediation, endpoint configuration, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT management staff and your assigned Progent consultant so potential problems can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast recovery of critical files, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.
- ProSight Shared Call Desk: Outsourced and Co-managed IT Support Center Services
Progent's Shared Service Desk offers a transparent extension of your internal support organization. End user interaction with the Help Desk, provision of support services, issue escalation, trouble ticket creation and updates, performance measurement, and maintenance of the support database are cohesive regardless of whether issues are resolved by your corporate support resources, by Progent's team, or by a combination. You have complete flexibility to extend or reduce your part of technical support work as needed. Progent provides startup deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and education.
For details about ProSight Shared Support, go to ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
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Help Desk Call Center Services
Progent's Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or enhancing your existing one, selecting or modifying Help Desk application software to meet the particular needs of your company, or adding temporary phone support staff to work with your in-house Call Center resources to handle demanding events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network consultants gives your clients in Montreal Québec quick contact with a large support group with substantial background providing phone support and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a crucial contributor to company productivity, and Progent's target is to fix instead of merely annotate IT problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides remote professional engineering expertise and education in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Montreal Québec remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering possible issues before they grow into downtime, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of operating systems.
How Your Montreal Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Montreal Québec, Progent's online network support specialists are ready to deliver expert and affordable system support the instant your organization needs it. Over 20 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Montreal organization works with a regular freelance support technician or maintains a full time IT staff that can deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or particularly tough integration projects.
Details of Progent's Remote Network Support for Montreal Québec
Progent's online support, remote troubleshooting, system security expertise, and network management services give businesses in Montreal Québec unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Montreal Québec and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, service information, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for phone support and imposes no ongoing retainer for support services delivered during regular working hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings include technology integration, MS Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting expertise for critical application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop source for IT generalists and application experts, Progent can deliver fast, cost-effective, and thorough information technology solutions that meet the special requirements of your company.
- State of the Art Online Access Tools
Secure remote connectivity permits Progent's support experts to see precisely what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly personal service call. Sophisticated online connectivity software and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in online support and remote system analysis.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined remote support software, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, in the trenches of IT support, performing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.