Expanding your at-home workforce may have a major effect on network infrastructure, security, and corporate processes. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Montreal organization to pick the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent can provide services that go from on demand guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Montreal, Quebec companies to with any facet of creating a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Support for Telecommuters
An emergency, enterprise-wide changeover to a from-home business model, which might be activated by an epidemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their current tickets, add information, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows you to expand your existing Call Desk staff by splitting delivery of Call Center support services seamlessly between your in-house IT support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Call Center Supplementation Services can help your company to deliver best-in-class desktop support to your teleworkers, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Montreal, Quebec company, call 1-800-993-9400 or visit Contact Progent.