Enlarging your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Montgomery company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers support services ranging from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help Montgomery, Alabama organizations to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, data security, backup/restore solutions, and streamlined management.

Infrastructure for Teleworkers
Configuring the physical and software infrastructure required for a remote workforce can be especially complex if you must accommodate a mix of personal hardware such as PCs and notebooks, routers, and wireless appliances from different manufacturers and with a mix of operating systems and firmware levels. Progent's experience delivering online help for both outdated and modern technologies in remote office venues enables you to make cost-effective use of your existing infrastructure and provides you with ready access to top-tire consultants for making essential upgrades. Support services available from Progent to assist you to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to create a secure connection for authenticated at-home employees to use IT resources located at your corporate data center or in the cloud. Progent's consultants can assist your company to configure and manage VPN connections between your teleworkers and your key network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to set up Cisco's AnyConnect client software for safe VPN connections for a broad selection of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and interact with a remote PC's desktop. This provides IT managers significant control over the computing environment of at-home employees and ensures them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home computer networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers top-tier remote consulting for configuring home routers from all major manufacturers. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are commonly utilized by at-home employees to access their Internet router for work. This can create throughput as well as security problems. Progent can assist you to resolve these problems by delivering services that include Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi AP setup assistance.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the company network. Business-critical processes may demand backup Internet access in case the normal connection breaks. Progent can provide guidance for identifying Internet service providers, selecting appropriate service packages, and integrating redundant Internet access. See Internet connectivity integration services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Montgomery, Alabama company, call 1-800-993-9400 or go to Contact Progent.