Montgomery Consulting Experts for IT Service Providers

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Montgomery
Progent's consulting services for IT service firms in Montgomery Alabama enables your company to provide your customers Progent's consulting and Help Desk Call Center support with your brand as a transparent extension of your in-house network services team. These services can put you on the fast track to add to your revenue, fill out your service portfolio, satisfy your clients, and increase your profits.

Progent's nationwide team of network experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as seamless expansions to the support groups of some of the world's biggest IT service businesses. Progent's range of expertise allows you to widen the capabilities of your IT service practice, and Progent's transparency helps you promote and protect your company's brand.

Progent is an IT consulting firm with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your direction to deliver your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing systems are not only costly to acquire and staff, but also difficult to configure and manage. Smaller IT service providers seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations a practical way to keep their company branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to expand your support volume, the diversity of technologies your firm can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

• Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
• Standard service times are from 5am to 7pm PST, five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite support in major metros is available across the country at additional cost.
• You retain complete control of your customers and billing.
• Your clients enter incident reports using your branded Internet portal, an 800 phone number, or by directing an email to your assigned email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a single source for virtually all IT expertise your clients may require. You can build your team and core IT skills at your own pace without having to turn down opportunities owing to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support group, under your direction, and invoices your firm rather than your client.
• Granular Billing: Progent charges on a per-minute basis to minimize expenses.
• Detailed Service Documentation: Progent utilizes an advanced service reporting platform to make sure all IT services performed are fully documented. This allows support group to transfer service assignments to internal personnel once you have sufficient people and appropriate skill sets.

• Safely Grow Your IT Support Business: You can easily and efficiently accept additional jobs beyond your main fields of excellence and serve additional geographies without exposure to the risks associated with increasing your head count too rapidly.
• Strengthen Your Brand: You can improve your positioning as a full-spectrum network service firm by offering more solutions to more clients using your own brand.
• Add to Your IT Support Portfolio: Progent offers top-tier support in a broad array of technologies and can be a reliable reservoir of skills for growing your IT support business.
• Rapid Problem Escalation: Thanks to a large team of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
• Keep Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
• Online Support Experts: For 20 years, Progent has provided remote IT support from Call Center support to advanced consulting. Efficient remote support saves money while delivering fast solutions.
• Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.

Progent's Practice Areas for Montgomery, Alabama Organizations
Progent's seasoned team of certified engineers can deliver Montgomery, Alabama businesses a wide array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for IT Service Providers in Montgomery, Alabama
For more details about Progent's reseller program for IT service firms in Montgomery, Alabama, call 1-800-993-9400 or refer to Contact Progent.