Enlarging your at-home workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Monterrey organization to pick the right technologies and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Monterrey, Nuevo León organizations to with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
An emergency, organization-wide switchover to a teleworker workforce, which could be the result of an epidemic or as an element of a disaster recovery process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's extensive team of remote IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update their current tickets, add details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your business to supplement your existing Help Desk team by splitting delivery of Help Desk support transparently between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. For information about how Progent's Call Center Supplementation Services can help your business to provide best-in-class desktop support to your at-home workforce, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Monterrey, Nuevo León business, phone 1-800-993-9400 or go to Contact Progent.