In addition to providing fast contact with high-level IT consultants and subject matter experts to help Monterrey, Nuevo León organizations with specific technical problems or longer-term projects, Progent offers temporary supplemental staffing to deliver more broadly defined assistance such as desktop help, IT management, and Help Desk call center response. Short-term staffing can help organizations to deal with anticipated or unexpected increases in the need for IT services, which may result from situations like mergers and acquisitions, data center moves, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also fill gaps caused by the loss of in-house staff members because of scheduled vacations, health issues, resignation, etc.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services offer businesses the ability to react to increases in requirements for IT services without being saddled with the expense and hassle that come with reviewing and recruiting appropriate technical help and without the burden of increasing your full-time staff size.

Important features of Progent's temporary supplemental staffing services include:

  • Rapid availability of seasoned IT professionals
  • Easy engagement, termination, and resumption of services
  • Transparent augmentation of your full-time IT team
  • Comprehensive documentation of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Strong relationship with a top-level, full-service resource for network expertise
Progent's Shared Center Program
Progent's co-managed Help Desk Call Center program is a proven on-going staff augmentation alternative that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their internal network staff and Progent's nationwide pool of technical support specialists. Working as a transparent extension of your in-house Call Center, Progent's shared Call Center service is a joint service solution powered by the leading group PSA tool for streamlining, service requests, ticketing, assigning responsibility, tracking progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT expertise for organizations throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Monterrey, Nuevo León Organizations
Progent's seasoned team of certified consultants can provide Monterrey, Nuevo León businesses a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service providers include:

Contact Progent for Short-Term IT Staffing for Monterrey, Nuevo León Companies
To learn more about Progent's short-term staffing services for Monterrey, Nuevo León organizations, call 800-993-9400 or visit Contact Progent.