Immediate, Affordable Online Computer Network Technical Support for Monterey, California Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality computer support to clients with small-business budgets. Progent has developed a powerful service system that features a cost-effective, seamless virtual office network, sophisticated online repair tools, a substantial team of engineers certified in a broad array of IT disciplines, a Help Desk service model that promotes responsiveness and ensures follow-through, a global group of on-line support experts, on-site service availability for the majority of most zip codes in the U.S., and a company ethos committed to solving technical problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service personnel. This can save money and help meet schedules for big IT initiatives such as software design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can also provide access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Core IT Areas Supported by Progent for Monterey, California Businesses
A Microsoft-certified Partner IT service firm with a world-class group of Cisco Premier CCIE network infrastructure experts and Apple Computer certified engineers, Progent offers emergency assistance and low-cost online consulting to Monterey, CA companies for a wide array of information technologies such as:

Service Delivery Options Available for Monterey, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Model ensures fast support, thorough activity documentation, reliable follow-through, and strict cost control for a range of IT support delivery options that include remote repairs, in-person support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can help clients to analyze and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT engineers makes it possible to handle most network problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for new clients to address emergency network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's online network support services.

  • On-site Support
    Progent offers onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: hands-on support professionals when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for in-person support calls is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more about how and why to register for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems. For details, visit Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test platform, network protection engineering, fault tolerant network engineering, server virtualization strategies, plus integration, programming and training for small business applications such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office relocations and major system upgrades, extended projects like upgrading an older ERP platform to a current Microsoft Dynamics 365 solution, relational database software programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, deploy and troubleshoot the infrastructure for at-home workers. Areas of network infrastructure for which Progent's consultants can deliver guidance include safe and convenient VPN connections, Virtual Desktop Infrastructure software, router configuration, wireless network design and deployment, and reliable Internet connections. For information about Progent's infrastructure consulting expertise for teleworkers, visit network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition convenient for customers to transfer to a different service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow businesses with multi-vendor environments to benefit significantly on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can handle the multi- platform and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support services to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Monterey, California Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise network support enable small businesses to sidestep the problems related to over dependence on small support organizations or independent consultants.

Working with Progent allows your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT services, small companies often rely heavily on freelance consultants. Though individual service engineers carry lower overhead than larger IT service organizations and can afford to charge nominally smaller rates, freelancers are occasionally unable to respond quickly to urgent situations. If an independent engineer is occupied with another customer, ill, on vacation, or in class, the lack of backup staff may force your business to wait for help in case of a crisis. The more your company grows, network downtime or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lost productivity. Also, when independent consultants confront unfamiliar technologies, the lack of a large consulting team to count on for assistance requires them to learn on the job while your company winds up with the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated Network Issues
    The majority of smaller support organizations or independent consultants focused on small business IT consulting may excel at providing routine solutions but don't have the seasoning to work efficiently with complex network infrastructures that have mixed platforms, many sites, Voice over IP systems, remote clients, interconnected financial and analytical applications, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's large group of experts can be valuable to your small business because enterprise networks are characteristically complicated, integration issues require thorough understanding of in numerous technical areas, and achieving an acceptable degree of stability, reliability, and security calls for enterprise-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Without a strong basis, a sequence of ad hoc repairs commonly get piled onto of a marginal foundation. As a business grows, reliability and expandability problems can hinder the success of the business. These environments require thorough assessment, smart strategic planning, and in-depth experience to migrate to a network environment that will act as the solid foundation to meet critical business requirements and support downstream expansion.

  • Team with Solution Providers, Not Resellers
    Smaller companies need direction and insight to navigate through an increasingly complicated array of technology alternatives offered for enabling growth and enhancing productivity. They do not need a network engineer or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services only. This allows Progent to align consulting services with the real interests of customers. Mixing network support and product reselling can result in a situation where the recommended solution is built around a predetermined technology rather than being driven by the actual requirements of a customer.

How to Contact Progent
If your Monterey, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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