UNIX, Linux, Sun Solaris, Mac OS X Online Support Services for

For small and midsize businesses located in Monterey California, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the services of CISSP-accredited security consultants to handle advanced security design and business continuity planning.

Progent's remote support services represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to solve the majority of information system problems rapidly. This lowers direct costs because solutions take up a smaller number of billable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where quick repairs manage to end up as major bills. Progent's skill at handling technical issues efficiently translates into your business spending less cash.

Progent's Remote Service Technologies
Through years of experience, Progent has developed an array of optimized tools and field-proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to access your network remotely without compromising network security.

Progent's proprietary customer support reporting system keeps detailed histories describing the service that Progent's customers have received. Progent's team engineers have the benefit of the details of support rendered to each customer by any engineer. This history of issues and responses is structured as an easily exploitable support database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other massive support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote consulting specialists are able to come up with optimal solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Monterey California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.

Online Support Services Offered Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of disciplines. This wide range of capability allows Progent's engineers to resolve almost any problem likely to occur in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support companies with multi-OS environments, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services provided by Progent to companies in Monterey include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including network infrastructure, email systems, network and process security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can offer urgent phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies an individual's networking skills at the master level. CCIEs know how to deal with the most difficult challenges associated with network infrastructure design, installation, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience enables them to solve the most difficult problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Few service firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so your company can receive immediate assistance for complex network problems that are lowering worker efficiency but are not within the comfort zone of your local network service personnel. Progent's CCIE support experts can interface to your environment using the latest on-line troubleshooting tools to perform efficient, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.

• Authorized Windows Support
  Progent's Microsoft-premier online support professionals offer computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services including Microsoft Windows Server 2022 solution design and integration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition can deliver a full array of remote PC desktop support services including Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Certified Network Security Consultants
  Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help you to recuperate rapidly after a serious breach. Security services available from Progent cover in depth network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote support services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• Help Desk Services
  Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

  Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or revamping your existing one, selecting or modifying Help Desk Call Center software to address the unique requirements of your company, or providing occasional online personnel to work with your in-house Help Desk Call Center resources to deal with unusually busy scenarios such as software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of seasoned information technology experts provides your customers in Monterey California instant contact with an effective technical support group with years of experience offering telephone-based consulting and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a key driver of business success, and Progent's policy is to solve and not merely record technical issues.

• Business Applications Services: Education, Custom Development, and Troubleshooting
  Progent's Applications Experts Team offers online advanced engineering support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Word, and MS Office Excel. To find out more about Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac professionals can promote the creative aspect of Apple Mac computing by delivering phone-based help support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video production studio.

  Remote Network and Server Monitoring Services
  Progent can provide businesses in Monterey California remote network and server monitoring support based on MS System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so your network support is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by multiple platforms.

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.