Monterey Consulting Services for Network Service Companies

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Monterey
Progent's consulting support for IT service firms in Monterey California enables you to offer your clients Progent's consulting and Help Desk support with your brand as a transparent augmentation of your in-house network support group. These services can help you add to your revenue, fill out your service portfolio, create happy clients, and improve your bottom line.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, network administrators, and data security consultants have worked as transparent supplements to the IT groups of some of the country's biggest IT service businesses. Progent's range of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your branding.

Progent is a network support company with 20 years of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent computer support company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for network service providers features transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the heart of an effective IT Call Center. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and manage. Smaller IT support firms rarely have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to keep their custom branding while delivering their customers world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your business can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

• Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
• Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at extra cost.
• Optional onsite service in major metro areas is offered throughout the country at additional cost.
• You have complete control of your customers and invoicing.
• Your clients enter requests via your custom branded web portal, a toll-free phone number, or by sending an email to your assigned mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to act as a single source for practically all IT expertise your clients may need. You can build your team and core IT skills steadily without having to turn down new business due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your internal IT service group, under your management, and bills your firm rather than your client.
• By-the-Minute Billing: Progent charges by the minute to reign in expenses.
• Extensive Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services delivered are fully described. This makes it easy for support group to shift account responsibilities to in-house personnel when you have enough people and relevant skill sets.

• Safely Expand Your Service Business: You can easily and safely accept additional jobs outside your main fields of excellence and serve additional territories without the risks involved with expanding your head count too quickly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum network support firm by offering more solutions to more clients under your own company name.
• Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
• Fast Problem Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
• Keep Your Clients Satisfied: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
• Online Technical Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center services to advanced consulting. Effective online support cuts costs while delivering fast solutions.
• Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Monterey, California Organizations
Progent's veteran team of certified consultants offers Monterey, California companies a broad range of online consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Consulting Support for IT Service Firms in Monterey, California
To learn additional details about Progent's reseller program for network service organizations in Monterey, California, call 1-800-993-9400 or see Contact Progent.