Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when IT staff are likely to be slower to become aware of a penetration and are least able to organize a quick and forceful defense. The more lateral progress ransomware can achieve within a target's network, the longer it will require to restore basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can help organizations in the Monterey metro area to identify and isolate infected servers and endpoints and protect undamaged assets from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Monterey
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration nearly impossible and basically sets the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee for the decryption tools needed to recover encrypted files. Ransomware attacks also try to exfiltrate information and TAs demand an extra settlement for not posting this information or selling it. Even if you can restore your system to a tolerable date in time, exfiltration can pose a major issue according to the sensitivity of the stolen information.

The restoration work after a ransomware incursion has a number of distinct stages, most of which can be performed in parallel if the response workgroup has a sufficient number of people with the required experience.

  • Containment: This urgent initial step involves arresting the lateral spread of ransomware within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more costly the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes consist of isolating infected endpoint devices from the network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of functionality with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and secure remote access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complex restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's management and network support group to prioritize tasks and to get critical services on line again as quickly as possible.
  • Data recovery: The work necessary to recover files impacted by a ransomware assault varies according to the condition of the systems, how many files are affected, and what recovery techniques are needed. Ransomware assaults can destroy critical databases which, if not gracefully closed, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical platforms depend on SQL Server. Often some detective work could be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were not connected during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
  • Setting up advanced AV/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical anti-virus technology deployed by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By providing real-time malware filtering, detection, containment, repair and analysis in a single integrated platform, Progent's ProSight ASM cuts TCO, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if there is one. Services include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryptor utility; troubleshooting decryption problems; building a pristine environment; mapping and connecting datastores to match precisely their pre-attack condition; and recovering physical and virtual devices and software services.
  • Forensics: This process involves discovering the ransomware attack's storyline throughout the network from beginning to end. This history of how a ransomware assault progressed through the network assists you to assess the damage and highlights shortcomings in security policies or processes that should be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is typically given a top priority by the insurance provider. Because forensics can take time, it is critical that other key activities such as operational resumption are executed concurrently. Progent maintains a large roster of IT and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises IT services across the U.S. for over two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP applications. This breadth of skills gives Progent the ability to identify and integrate the undamaged parts of your IT environment after a ransomware assault and reconstruct them quickly into a functioning network. Progent has collaborated with leading cyber insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Monterey
For ransomware recovery consulting services in the Monterey metro area, call Progent at 800-462-8800 or see Contact Progent.


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