Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel are likely to be slower to become aware of a break-in and are less able to organize a quick and forceful response. The more lateral movement ransomware is able to make within a target's system, the longer it will require to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can help organizations in the Modesto area to identify and quarantine infected servers and endpoints and guard clean assets from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Modesto
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom payment for the decryption tools required to recover scrambled data. Ransomware attacks also attempt to exfiltrate files and hackers require an additional ransom in exchange for not posting this data or selling it. Even if you can restore your network to a tolerable date in time, exfiltration can pose a major issue according to the nature of the stolen data.

The restoration process after a ransomware incursion involves several distinct phases, the majority of which can be performed in parallel if the recovery team has a sufficient number of members with the necessary skill sets.

  • Quarantine: This urgent first response involves blocking the sideways spread of ransomware across your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities include cutting off affected endpoint devices from the network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a minimal acceptable degree of functionality with the least downtime. This process is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also requires the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the multi-faceted restoration process. Progent understands the importance of working quickly, continuously, and in unison with a client's managers and network support staff to prioritize tasks and to put essential services on line again as quickly as possible.
  • Data recovery: The effort required to restore files impacted by a ransomware attack varies according to the state of the systems, the number of files that are encrypted, and what restore techniques are required. Ransomware attacks can take down pivotal databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
  • Deploying advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical anti-virus tools used by many of the world's largest enterprises such as Walmart, Visa, and NASDAQ. By providing real-time malware filtering, classification, mitigation, restoration and forensics in one integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance provider; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryptor tool; debugging failed files; creating a clean environment; mapping and reconnecting datastores to reflect exactly their pre-encryption condition; and recovering physical and virtual devices and software services.
  • Forensics: This process is aimed at learning the ransomware assault's progress across the targeted network from beginning to end. This history of the way a ransomware attack progressed through the network assists your IT staff to evaluate the damage and brings to light vulnerabilities in rules or processes that should be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensics is typically assigned a top priority by the insurance provider. Because forensics can take time, it is critical that other important recovery processes such as operational continuity are pursued concurrently. Progent has a large team of IT and data security experts with the skills required to carry out activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided online and onsite IT services throughout the United States for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned prestigious certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This breadth of expertise allows Progent to identify and consolidate the surviving pieces of your information system following a ransomware assault and reconstruct them quickly into an operational network. Progent has worked with leading insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Modesto
For ransomware recovery expertise in the Modesto metro area, phone Progent at 800-462-8800 or see Contact Progent.


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