Modesto Consulting Support for Network Service Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Modesto
Progent's consulting services for network service organizations in Modesto California allows your company to provide your customers Progent's consulting and Help Desk support with your company's own branding as a transparent augmentation of your in-house network services team. These services can ease the way for you to add to your client base, expand your service offerings, create happy customers, and increase your bottom line.

Progent's roster of network experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as seamless supplements to the support groups of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to widen the scope of your IT service business, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT consulting company with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's reseller program for network service providers offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to configure and maintain. Smaller IT support firms do not have the necessary resources. Progent's Help Desk and ticketing program offers IT service firms a practical way to keep their own branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to expand your support volume, the range of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
• Normal service hours are 5am to 7pm PST, five days a week.
• Extended hours support is available at extra cost.
• Optional onsite support in major metro areas is available across the US at extra cost.
• You retain full control of your customers and billing.
• Your clients enter incident reports using your own branded Internet portal, an 800 number, or by sending a request to your specified email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until resolution.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a single source for virtually all IT expertise your customers may require. You can build your team and core IT skills at your own pace without being forced to say no to new business due to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, under your management, and invoices your firm rather than your client.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Detailed Service Documentation: Progent uses an enterprise-class service reporting platform to make sure all services delivered are thoroughly described. This enables you to shift service responsibilities to internal personnel when you have sufficient staff and appropriate skill sets.

• Safely Grow Your Service Practice: You can easily and affordably take on more jobs outside your main areas of excellence and serve new geographies without assuming the risks associated with increasing your full-time staff too rapidly.
• Strengthen Your Name: You can improve your positioning as a comprehensive network service firm by delivering more services to more customers under your own brand.
• Flesh Out Your IT Support Catalog: Progent offers world-class support in a wide range of technologies and can act as a dependable resource for expanding your IT service operations.
• Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise outside the fold.
• Online Support Professionals: For 20 years, Progent has provided remote network support from Call Center services to high-level consulting. Efficient remote support cuts costs and produces quick results.
• Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Modesto, California Companies
Progent's seasoned team of certified consultants and technical experts can provide Modesto, California organizations a broad range of online consulting and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Modesto, California
To learn more details about Progent's consulting support for IT service organizations in Modesto, California, call 1-800-993-9400 or refer to Contact Progent.