Mobile Consulting for Network Service Providers

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Mobile
Progent's consulting support for IT service firms in Mobile Alabama enables you to provide your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent supplement to your regular IT support group. These services can help you grow your revenue, fill out your service portfolio, create happy customers, and increase your bottom line.

Progent's roster of network infrastructure experts, PC support technicians, IT admins, and cybersecurity professionals have worked as seamless extensions to the IT staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT support business, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network support company with two decades of experience providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any independent computer services company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service organizations offers seamless resale to your customers of world-class IT services. Progent bills you exclusively and performs under your direction to provide your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an efficient IT Call Center. But full-featured ticketing systems are not just costly to license and staff, but challenging to configure and manage. Small or niche IT support organizations seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to retain their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

• Progent's online desktop service staff provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
• Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at extra cost.
• Optional onsite support in major metro areas is available throughout the country at extra cost.
• You keep complete control of your customers and billing.
• Your customers enter incident reports via your own branded web portal, a toll-free number, or by sending a message to your dedicated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without having to decline new business owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a seamless supplement to your internal IT service team, under your direction, and invoices your firm rather than your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Service Reporting: Progent utilizes an advanced service documentation platform to make sure all services delivered are thoroughly documented. This makes it easy for you to transfer service assignments to internal consultants when you have enough people and relevant technical skills.

• Safely Grow Your IT Support Business: You can quickly and efficiently accept additional jobs outside your core areas of expertise and open additional geographies without exposure to the risks involved with increasing your head count too rapidly.
• Strengthen Your Brand: You can improve your mind share as a comprehensive IT service provider by delivering more services to more customers using your own brand.
• Add to Your Services Catalog: Progent can provide world-class expertise in a broad range of IT disciplines and can be a dependable resource for growing your IT service operations.
• Fast Escalation: Thanks to a sizable team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
• Online Technical Support Experts: For 20 years, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
• Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Mobile, Alabama Businesses
Progent's veteran team of certified consultants and technical experts offers Mobile, Alabama organizations a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service providers include:

Learn More About Progent's Reseller Support for Network Service Organizations in Mobile, Alabama
To learn additional information about Progent's consulting support for network service firms in Mobile, Alabama, call 1-800-993-9400 or refer to Contact Progent.