Expanding your telecommuter workforce may have a significant effect on network architecture, security, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Mobile organization to pick the appropriate technologies and follow best practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers top value. Progent can provide support services ranging from as-needed expertise for helping you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Mobile, Alabama businesses to with any aspect of creating a high-performing remote work environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, data security, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a from-home workforce, which might be activated by an epidemic or as part of a business continuity preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online technical support specialists along with world-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit their active trouble tickets, enter details, and upload screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Augmentation Service enables you to expand your current Help Desk Call Center organization by splitting delivery of Help Desk Call Center support services seamlessly between your regular support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support model based on the leading professional services automation platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Support Desk Augmentation Services can help your company to provide best-in-class technical support to your at-home workforce, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Mobile, Alabama organization, phone 1-800-993-9400 or visit Contact Progent.