Wireless Consulting Services

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most successful products for achieving anytime-anywhere connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent can provide Mobile, Alabama companies support from BlackBerry-certified consultants who can help companies to maintain their BlackBerry environments or migrate efficiently to a more popular mobile platform.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has become the standard for organizations regardless of size, effective deployment and support of RIM BlackBerry solutions has become increasingly challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses often resort to external support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry environments economically and effectively, dispensing with the need for an internal BlackBerry technology expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of experience, combined with Progent's efficient remote service delivery model, provides small businesses an affordable alternative for integrating RIM BlackBerry products seamlessly into their IT system.

Progent's consultants can assist your business with SQL Server 2019 integration support, SQL Server 2016 migration consulting, and Exchange setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you track and control BlackBerry devices across your company, define security policies that are right for your company, develop custom mobile software, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Consulting and Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry smartphones, providing a single solution for handling key jobs like smartphone deployment, upgrades, and deactivation and offering a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Exchange Server, Groupwise, or Domino messaging servers and BlackBerry users and allows wireless synchronization.

BES Server features a variety of data protection options beginning with advanced encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows great flexibility in adjusting levels of protection to meet the special needs of your mobile network. Progent's BlackBerry certified engineers can assist your company to choose advanced security features and enable them wirelessly. Samples of these over-the-air selectable security features include:

• Lock down a BlackBerry device
• Erase data from a lost device
• Disable Bluetooth
• Enable internal protection against malware

BlackBerry Enterprise Server also offers flexibility in selecting how to keep mobile users from loading or executing unsafe or prohibited code. Progent can assist you to choose blocking processes such as:

• List precisely which programs are allowed on the device
• Block external programs from using persistent storage on the BlackBerry device
• Select which resources third-party software can access on the device
• Restrict the types of connections external software running on the BlackBerry device can establish
• Block all external programs from being installed or executed on the device

Progent's Remote BlackBerry-certified Support is Quick and Affordable
For companies in Mobile, Alabama who need quick and affordable help from an authorized RIM BlackBerry consultant, Progent provides efficient online help from a veteran network support team who have delivered network solutions to organizations in every state in the United States. (Refer to Progent's customer testimonials.)

Online consulting services avoids travel costs and allows consultants to solve problems rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and offer professional help in fields such as troubleshooting synchronization problems, deploying BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant system architecture for BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform common support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition assist you to resolve a broad range of problems concerning synchronization, handset detection, email reconciliation, web browsing, mobile connections, Instant Messaging, PC software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online help for small business IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile support expenses at a minimum and, by dealing with problems quickly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to add and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs analysis, system design, installation strategy and execution, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to create a wireless environment that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration model and hardware products meet your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, server hardware and mass storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can assist your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Expert
If you wish to ask Progent about consulting assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.