Enlarging your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Mission Viejo company to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services that go from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Mission Viejo, California organizations to with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
An emergency, enterprise-wide transition to a teleworker workforce, which might be driven by an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit their current tickets, enter information, and upload screen captures and relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service allows your business to supplement your current Call Desk staff by sharing responsibilities for Call Desk support services transparently between your regular IT support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service uses a collaborative support model utilizing the number one PSA platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can help your company to deliver world-class technical support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Mission Viejo, California business, phone 1-800-993-9400 or refer to Contact Progent.