Fast Online Help for Minneapolis Minnesota Computer Networks
Immediate Remote Technical Support for Minneapolis SystemsFor organizations located in Minneapolis Minnesota, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they have the real-world experience and have access to the advanced tools required to solve most information system issues quickly. Efficient support lowers direct costs because service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike typical online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions manage to end up as large invoices. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized tools and proven methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent's Technical Response Center can access your company's environment remotely without breaching corporate security.

Progent's powerful service database system keeps extensive documentation describing the support that Progent's customers have received. Progent's team service personnel have access to the details of services rendered to each Progent customer by every Progent engineer. This history of trouble tickets and responses is organized as a conveniently accessible internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit quick response from vendors' in-house engineering staff so Progent's online service specialists can determine the most efficient resolutions promptly.

Online support available from Progent to businesses in Minneapolis Minnesota include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight line of IT management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your system scales smoothly without holding you back. For a low and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include remote monitoring and management, security, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT management staff and your Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a protected application and give your password you are asked to verify who you are via a unit that only you have and that uses a separate network channel. A wide selection of devices can be used for this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Shared Service Desk provides a seamless supplement to your corporate support team. End user interaction with the Help Desk, delivery of support services, issue escalation, ticket generation and tracking, efficiency metrics, and management of the support database are cohesive whether issues are taken care of by your in-house network support resources, by Progent's team, or by a combination. Your business has unrestricted flexibility to extend or shrink your part of support work as required. Progent takes care of startup installation and provisioning of the professional services PSA software plus workflow documentation, validation and training. For more information about ProSight Shared Help Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your current one, evaluating or enhancing Help Desk Call Center application software to address the special demands of your corporation, or providing occasional online staff to work with your internal Call Center group to deal with unusually busy scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology experts provides your customers in Minneapolis Minnesota instant access to a dependable technical support resource with substantial background delivering phone help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to business performance, and Progent's policy is to fix and not just track technical issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based professional engineering support and training in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Minneapolis Minnesota remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause full-scale emergencies, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that support a mix of platforms.
How Your Minneapolis Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Minneapolis Minnesota, Progent's online computer support engineers are ready to deliver effective and cost-effective IT support whenever your business requires it. More than two decades of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Minneapolis business has a local independent consultant or maintains a full time IT staff that can handle the majority of network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to solve sudden network crises or especially tough integration problems.

Features of Progent's Online Network Support for Minneapolis Minnesota
Progent's phone support, Internet-based repair, system security consulting, and network management services give companies in Minneapolis Minnesota unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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