UNIX, Linux, Sun Solaris, Mac OS X Support

For small and midsize businesses located in Minneapolis Minnesota, Progent offers help for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online technical support services represent excellent leverage because they have the practical experience and the sophisticated technology to solve most network problems quickly. This reduces direct costs because service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated costs due to business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast fixes manage to turn into major invoices. Progent's skill at disposing of technical issues quickly results in your business conserving money.

Progent's Online Support Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that allow the highest degree of effectiveness for remote consulting and troubleshooting for small company IT systems. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to communicate with your computer system without violating corporate security.

Progent's sophisticated customer support database system keeps comprehensive records describing all support that Progent's customers have received. Progent's team engineers have access to the records of services provided to each Progent customer by any engineer. This history of anomalies and fixes is organized as an easily searchable proprietary knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft permit access to additional vast technical databases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting experts are able to find optimal resolutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Minneapolis Minnesota or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's online technical service professionals offer certified skills in a comprehensive array of products and technologies. This broad scope of IT skills enables Progent's engineers to handle practically any problem likely to take place in a small business information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help companies with mixed-OS networks, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Online support Offered by Progent to clients in Minneapolis include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of information technology including system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems within UNIX/Linux networks based on popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco CCIE certification is the top recognition for network infrastructure consultants, and indicates a person's technical skills at the expert level. Cisco qualified CCIEs know how to handle the most intractable challenges occurring in network planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software updates. CCIEs provide exceptional value because their broad expertise allows them to find solutions for even the most intractable problems rapidly. In many instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few consulting providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can receive timely assistance for serious network problems that are crippling business productivity but are beyond the scope of your regular computer support providers. Progent's Cisco CCIE consultants can connect to your computer system by means of sophisticated remote troubleshooting tools to perform fast, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert online service engineers can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a broad range of platform support including Microsoft Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration consulting, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of online PC desktop support including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier Network Security Experts
  Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist you to clean up quickly after a damaging penetration. Security support services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

• Help Desk Support
  Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center services are well suited for smaller organizations who don't have the budget to create an internal Call Center but who want quick response from a dependable Call Center with professional telephone support plus the available expertise to escalate complex problems to advanced engineers.

  Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk application software to handle the particular needs of your corporation, or adding temporary online personnel to work with your in-house Help Desk team during demanding situations like software transitions, major updates, or installing new applications.

  Progent's Help Desk staff of experienced network experts provides your workers in Minneapolis Minnesota fast access to a large technical support resource with substantial experience providing telephone-based support and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a solid driver of company success, and Progent's policy is to fix instead of just record technical issues.

• Business Applications Services: Education, Development, and Integration
  Progent's Applications Experts staff can supply remote and in-depth engineering support and training in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Word, and MS Office Excel. To learn additional information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Mac professionals can promote the creative elements of Mac systems by delivering remote consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio/video or configuring an audio/video production studio.

  Online Network Monitoring Support
  Progent can provide companies in Minneapolis Minnesota remote network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your computer support is proactive rather than reactive. By uncovering possible issues before they grow into crashes, proactive monitoring can avoid stressful and expensive service crises. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems based on a variety of platforms.

Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.