Minneapolis Consultants for IT Support Organizations

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Minneapolis
Progent's consulting support for IT service organizations in Minneapolis Minnesota enables your company to provide your customers Progent's consulting and Help Desk Call Center support with your brand as a seamless supplement to your regular IT support team. These services can help you grow your client base, flesh out your service offerings, create happy clients, and improve your bottom line.

Progent's roster of network experts, PC support specialists, IT administrators, and cybersecurity professionals have acted as seamless supplements to the support groups of some of the country's biggest IT service firms. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is a network support firm with two decades of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT services company in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to provide your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but challenging to set up and maintain. Small or niche IT service firms rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their company branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution allow you to expand your support workload, the diversity of technologies your firm can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support firms include:

• Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
• Standard service times are from 5am to 7pm PST, five days per week.
• Extended support is available at additional cost.
• Optional onsite support in larger metros is available throughout the US at extra cost.
• You keep full control of your clients and billing.
• Your clients enter incident reports via your custom branded Internet portal, a toll-free phone number, or by directing a request to your specified email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to become a sole source for practically all IT expertise your clients may require. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business owing to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your internal support team, under your coordination, and invoices you instead of your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
• Extensive Service Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services performed are fully described. This allows you to shift account assignments to internal personnel once you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Business: You can quickly and safely accept more opportunities beyond your core areas of excellence and serve new geographies without exposure to the risks involved with expanding your head count too quickly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive IT service firm by delivering more services to more clients using your own brand.
• Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service operations.
• Rapid Problem Escalation: With a large team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Make Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from other support firms.
• Remote Support Professionals: For two decades, Progent has provided remote IT support ranging from Help Desk services to high-level consulting. Efficient online support saves money and produces fast results.
• Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Minneapolis, Minnesota Companies
Progent's seasoned team of certified consultants and technical experts offers Minneapolis, Minnesota businesses a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Providers in Minneapolis, Minnesota
To learn additional information about Progent's consulting support for network service organizations in Minneapolis, Minnesota, call 1-800-993-9400 or refer to Contact Progent.