Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security, and company workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Minneapolis organization to select the right tools and follow leading practices in building and maintaining a safe virtual solution for teleworkers that facilitates teamwork and returns top value. Progent can provide services ranging from on demand guidance for helping you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Minneapolis, Minnesota businesses to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, company-wide switchover to a from-home workforce, which might be motivated by an epidemic or as part of a disaster recovery plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of remote technical support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or edit the status of their current tickets, enter information, and append screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service allows your company to expand your current Support Desk organization by splitting responsibilities for Help Desk support transparently between your regular support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Center Augmentation Services can enable your company to deliver world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Minneapolis, Minnesota business, call 1-800-993-9400 or refer to Contact Progent.