UNIX and Linux Remote Consulting for

For small and midsize companies in Milwaukee Wisconsin, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.

Progent's remote technical support engineers offer excellent leverage because they are equipped with the real-world experience and the sophisticated technology to solve most network issues rapidly. Efficient support lowers immediate expenses because solutions take up fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.

Progent's billing policy for online support is structured to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where quick repairs manage to end up as big tabs. Progent's skill at handling problems quickly translates into your business conserving money.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for remote help and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the engineers of Progent's remote service group to access your system remotely without compromising system security.

Progent's proprietary technical support database application maintains extensive documentation of all support that Progent's clients have been provided. Progent's staff consultants have access to the history of all help provided to every client by every engineer. This database of problems and fixes is stored as a conveniently exploitable proprietary database that allows Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's online consulting experts can determine optimal solutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Milwaukee Wisconsin or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based network support experts have certified skills in an extensive array of products and technologies. This wide range of technical skills permits Progent's consultants to tackle virtually any emergency likely to crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To provide assistance to companies with multi-operating system environments, Progent also provides the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote services Offered by Progent to small businesses in Milwaukee include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of computer technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.

  Progent's UNIX/Linux support engineers can provide emergency online assistance for resolving anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs know how to deal with the most complex challenges surrounding network infrastructure planning, installation, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise enables them to resolve the most difficult problems quickly. In common cases, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Few support organizations make CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can receive immediate help for severe network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your regular network support group or consultant. Progent's Cisco CCIE consultants can tie into your environment using advanced on-line troubleshooting tools to provide efficient, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

• Certified Microsoft Windows Experts
  Progent's Microsoft-expert online service professionals offer computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist you with a broad variety of platform support including Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad range of remote PC desktop support services including Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified System Security Specialists
  Progent's accredited CISM and CISSP network security consultants can provide a variety of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to clean up rapidly following a serious breach. Security support services offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; building secure techniques for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

• Help Desk Expertise
  Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are ideal for smaller organizations who don't have the money or time to support an internal Help Desk but who require fast response from a dependable Help Desk Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.

  Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or improving your current organization, identifying or modifying Help Desk software products to meet the unique requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center resources to handle demanding scenarios such as software transitions, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Milwaukee Wisconsin quick communication with an effective technical support resource with substantial experience providing phone consulting and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company success, and Progent's intent is to resolve and not just track network issues.

• Applications Services: Education, Customization, and Integration
  Progent's Applications Consulting Team offers online and in-depth consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To read more information on Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Apple Mac experts can promote the imaginative aspect of Macintosh computing by delivering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio or video or establishing an audio/video post production facility.

  Online Network and Server Monitoring Support
  Progent offers businesses in Milwaukee Wisconsin remote network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your computer maintenance is proactive rather than reactive. By anticipating potential issues before they result in downtime, remote monitoring can avoid inconvenient and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that support a combination of platforms.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.