Wireless Technology Consulting

Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile PDAs were at one time among the most successful products for maintaining location-independent access to email, calendars, web programs, and other critical business information. Progent can provide Milwaukee, Wisconsin businesses support from BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry environments or transition efficiently to a modern mobile platform.

As the sophistication of small company networks has expanded, and as the need for world-class protection, dependability, and disaster recovery has become the standard for organizations regardless of size, successful integration and support of BlackBerry solutions has grown more difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small businesses frequently resort to outside consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to design, manage, and repair BlackBerry solutions economically and efficiently, eliminating the need for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery model, gives small businesses an economical solution for incorporating BlackBerry products seamlessly into their information system.

Progent's engineers can assist your company with SQL Server 2019 development support, SQL Server 2016 management support, and Microsoft Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined management tools to help you track and support BlackBerry devices throughout your business, define security policies that are right for your company, develop custom wireless applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and thoroughly.

Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.

Consulting and Technical Services for BlackBerry BES Server
RIM's advanced solution for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool enables Exchange, Domino, or Novell GroupWise users to send and receive messages that stay encrypted in wireless transit to ensure maximum data protection. BES Server also streamlines a wide variety of vital management tasks ranging from smartphone configuration and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to use RIM BlackBerry BES Server to do basic tasks like:

• Deploy and manage applications
• Plan smartphone, program, and IT policy updates
• Upgrade BlackBerry smartphone firmware wirelessly
• Manage client configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified consultants can also assist you to utilize BES Server to implement important tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

• Install and manage BES Server's fault-tolerant infrastructure using virtual servers
• Deploy BlackBerry smartphones wirelessly
• Set custom administration roles
• Monitor and analyze the health of your BlackBerry solution

How Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring over-the-air software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to use administration software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES system and assist your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, install the MDS and IM, install access control lists, control Microsoft Exchange Server data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs assessment, system architecture, installation planning and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a mobile wireless system that fits within your IT budget and supports your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and equipment match your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart choices about options for software versions, processors and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry consultant can help your company to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Qualified Specialist
To ask Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.