UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small businesses in Midtown Manhattan New York, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent value because they have the practical experience and the sophisticated tools to resolve the majority of network problems rapidly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for remote help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast fixes somehow turn into large bills. Progent's penchant for solving technical issues quickly results in your company saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes which allow the highest degree of efficiency for remote technical support and repair for small company IT networks. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to communicate with your computer system without violating network security.

Progent's proprietary service database application keeps comprehensive documentation of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support rendered to every Progent client by any engineer. This archive of problems and solutions is structured as a conveniently searchable internal database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft permit access to additional massive technical databases and permit priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists can arrive at the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Midtown Manhattan New York or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's remote support engineers have credentials in a comprehensive array of technologies. This breadth of capability allows Progent's consultants to handle almost any emergency that may take place in a small or midsize business network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.

To provide assistance to companies with multi-operating system environments, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services Offered by Progent to clients in Midtown Manhattan include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX/Linux support engineers can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier accreditation for networking engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can resolve the most difficult challenges associated with network infrastructure design, installation, administration, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their deep experience enables them to solve the most complex problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can resolve in minutes. Few consulting firms make CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so your company can get immediate help for severe network infrastructure problems that are impacting worker efficiency but are beyond the scope of your regular network support group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your network using the latest on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.

• Certified Windows Support
  Progent's Microsoft-certified remote service experts offer network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist you with a broad variety of platform support such as Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration support, SharePoint 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition can deliver a full array of online desktop consulting and support services including Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier Network Security Professionals
  Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recuperate rapidly after a serious penetration. Security services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support services to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

• Help Desk Call Center Support
  Progent's Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick response from a reliable Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Call Center consulting services can guide you in establishing an effective new Call Center or improving your existing one, selecting or customizing Call Center application software to meet the unique needs of your company, or adding temporary phone support staff to reinforce your internal Help Desk group during unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk staff of experienced information technology professionals provides your customers in Midtown Manhattan New York immediate communication with a dependable support resource with substantial background providing phone consulting and online repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a significant driver of company productivity, and Progent's policy is to solve and not simply track IT problems.

• Applications Services: Education, Development, and Integration
  Progent's Applications Consulting Team provides online advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. For more on Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Mac experts can nurture the creative components of Mac environments by delivering remote consulting services and training in imaging, audio, and video. Progent's consultants offer help in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or building an audio/video production lab.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Midtown Manhattan New York remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your network support is proactive rather than reactive. By uncovering potential trouble spots before they cause full-scale emergencies, automated monitoring can head off stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a combination of OS platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.