Expert Online Troubleshooting for Midland, Texas Networks from Microsoft Certified Consultants
Small companies have traditionally been underserved by major IT service firms. Some small businesses permit themselves to become dangerously dependent on freelance consultants or small support firms who lack the size or comprehensive knowledge to react promptly or efficiently to technical crises. Still other small businesses resort to giant support providers staffed with technicians trained to provide by-the-numbers solutions to common issues but who do not have the experience and technical scope to deal with the variety of configurations and absence of standardization that characterizes small company IT networks.

Progent's proven approach to providing low-cost and effective technical support to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the country. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT service group. Co-sourcing can save money and help meet schedules for big projects like software design and development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to help your company to design and implement a sensible cloud strategy.

Main IT Areas Serviced by Progent for Office Networks in Midland, Texas
Progent's team of certified experts provides support for virtually all aspects of network technology used by companies of any size. Practice areas served by Progent in Midland include:

Service Delivery Options Available for Midland, Texas Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering IT support services is built on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-through, and strict expense monitoring for an array of network service delivery alternatives that include online repairs, in-person support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help customers to analyze and repair hardware and software issues without the cost or time loss of in-person support visits. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to accommodate urgent situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service experts to give small companies the best of both worlds: onsite support professionals when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems. To learn more, visit Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can deliver assistance with critical technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment platform, network protection engineering, high availability network engineering, server virtualization strategies, plus configuration, customization and support for small business programs including financials, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including office moves and major software upgrades, longer term initiatives such as upgrading a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database application development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware cleanup.

  • Infrastructure Support Services for Teleworkers
    Progent can help small and mid-size businesses to design, set up and debug the infrastructure to support at-home workers. Areas of infrastructure where Progent's experts can deliver support include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router configuration, wireless network design and implementation, and reliable Internet connections. To find out about Progent's network infrastructure consulting services for telecommuters, go to network infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition simple for clients to migrate to another service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed solution, can support the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online support services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Midland, Texas Businesses
Progent's size, breadth of information technology expertise, and experience with enterprise IT consulting enable small and midsize companies to sidestep the problems related to over dependence on thinly staffed support organizations or individual consultants.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, smaller businesses often rely excessively on freelance consultants. Though freelance support providers have lower expenses than more substantial IT service organizations and can afford to bill apparently lower fees, freelancers are sometimes too overworked to react quickly to urgent network problems. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may force your company to wait for help in case of an emergency. As your company grows, network downtime or difficulties with critical programs become more costly. The money you believed you were conserving on a freelancer can be eaten up quickly due to lost output. Also, when independent consultants encounter unfamiliar problems, the unavailability of a big consulting group to depend on for advice forces them to train with the meter running while your organization ends up footing the bill for their ongoing training.

  • Have Access to Expertise in Advanced IT Solutions
    The majority of smaller support organizations or freelance engineers specializing in small business network consulting may excel at providing connect-the-dots solutions but lack the background to work cost-effectively with complex network infrastructures with mixed platforms, numerous offices, VoIP systems, mobile clients, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's experience with global companies and Progent's extensive staff of specialists can benefit your small business because enterprise networks are by nature complicated, support issues require in-depth knowledge in many technical areas, and reaching a high level of stability, reliability, and security calls for industry-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small companies typically begin with an IT system implemented on a tight budget. Without a solid basis, a series of band-aid fixes often get thrown onto of a tenuous foundation. As a company grows, stability and expandability problems can undermine the success of the organization. These environments require thorough assessment, smart strategic planning, and broad-based expertise to migrate to an IT environment that will provide the reliable basis to handle current business needs and support future growth.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses need guidance and insight to navigate through an increasingly complex maze of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers consulting and services only. This permits Progent to align technical services with the genuine interests of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a preselected vendor rather than being driven by the actual needs of a customer.

How to Contact Progent
If your Midland, Texas business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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