Computer Security and Compliance

Overview of Progent's Security Support Services
Progent's certified network security and compliance professionals can provide a broad selection of services intended to help companies of all sizes to uncover and correct security vulnerabilities, defend against malicious attacks, recover from the issues caused by a breakdown of security, and meet government requirements for protecting information and reporting incidents. Progent can provide expert guidance for key cybersecurity and restoration technologies including AI-driven End Point Protection and Response, Managed Detection and Response, complete system restoration testing, immutable backup, and off-premises backup.

Progent offers a selection of service delivery models:

• On-demand online and on-premises assistance invoiced to the nearest minute
• On-going fully managed services billed at an affordable fixed monthly fee
• Set-price service packages for a single security and compliance evaluation
• Urgent ransomware response. Progent will propose a bid after an assessment of the damage.
  (If your system has been penetrated by any strain of crypto-ransomware, don't panic. Get fast assistance by calling Progent's 24x7 Ransomware Hot Line at 800-462-8800.)

Delivery options for Progent's on-demand support include:

• Online Security Support
  Most security problems can be handled remotely via a mix of phone-based help and a remote Internet connection between Progent's Technical Response Center (TRC) and a client's computer. Progent's TRC group can deliver remote security help by offering easy access to consultants who have the experience and resources to resolve many of the most challenging issues quickly, keeping your service expenses affordable and minimizing lost productivity.
• On-premises Security Support
  For instances where on-premises assistance is necessary, Progent can dispatch a technical professional to major cities across the United States. Progent can also send a security consultant with top certifications and world-class skills to any site in the country.

ProSight Low-Cost Managed Services for Information Assurance
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth management reporting utilities created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's ProSight Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

• ProSight Duo MFA: Two-Factor Identity Authentication
  ProSight Duo MFA is a family of managed services utilizing top-ranked cybersecurity technology developed by Duo, a Cisco company, to create two-factor authentication (2FA) environments. Two-factor authentication uses an outside-channel device to validate user identity, offering a second level of access security over and above just passwords. This counters the most common causes of network security break-ins like social engineering, brute-force password attacks, and burglarized personal credentials. Duo's push technology can avoid wasted time and minimize annoyance by permitting users anywhere to verify their identity simply by clicking "Approve" on the authentication box on their own personal endpoint, which could be an Android or iOS smartphone, a smart watch, or other supported out-of-band device. This one-tap procedure eliminates the requirement to find an email or text and copy a security code. Learn more about Progent's ProSight Duo MFA multi-factor identity authentication services.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Fixed-price Security Evaluation and Validation Packages
Progent has put together a portfolio of flat-rate security evaluation packages that provide exceptional value by utilizing Progent's advanced network monitoring tools as well as Progent's technical experience to create an unbiased and thorough evaluation of your network security profile.

• Security Inventory Service Packages for Small Organizations
  Progent offers two value-priced security inventory scanning service packages intended to enable small organizations to obtain an objective security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a consultant manages an extensive assessment of your IT system from outside your firewalled perimeter to identify possible risks in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a certified security consultant runs a network scan from an authorized machine inside your corporate firewall to assess your vulnerability to inside attacks. These two security inventory scanning services are set up and run from a secured offsite location. The project is administered by an engineer who has been awarded high-level security certifications and who creates a document that details and evaluates the information captured by the security scan and suggests practical enhancements where appropriate.
• Security Vulnerability Assessment Packages for Large Organizations
  Progent has developed three levels of fixed-price security assessment service bundles intended for large organizations who need to meet compliance standards required by state or industry regulators. Progent's security evaluation service packages offer enterprises a chance to obtain a professional assessment at the viability of their security profile. For each security evaluation bundle, Progent engineers with advanced security credentials study and report on collected data and provide recommendations for cost-effective remediation. Each of the network security assessment bundles include an extra-cost option for onsite consultants anywhere in the United States.
• Support for Horizon3.ai's NodeZero Penetration Testing Products
  NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that can deliver repeated, concurrent, automated testing of your internal and perimeter network to help you identify, rank, remediate, and confirm security weaknesses before malicious hackers can take advantage of them. Progent offers the skills of a NodeZero Certified Operator (NCO) who can assist you to deploy NodeZero to perform comprehensive penetration tests of your perimeter and your internal network so you can evaluate your current security posture. Progent can also assist you to harden your network security and can help you to plan and deploy a unified cybersecurity strategy that streamlines management and delivers maximum protection for on-prem, cloud-based, and perimeter IT resources. To find out more information about Progent's threat analysis solutions powered by on NodeZero's PEN test platform, refer to Consulting Services for NodeZero's Pentest Platform.
• Stealth Penetration Testing
  Stealth penetration testing, commonly known as PEN testing, is an accepted technique for allowing organizations to find out how vulnerable their network systems are to modern threats. Progent's stealth penetration testing test how effectively your corporate security procedures and platforms resist authorized but unannounced intrusion attempts managed by Progent's experienced security experts utilizing cutting-edge hacking techniques. Find out about Progent's stealth penetration testing (PEN Test) services.

Our System Has Been Hacked: What Do We Do?
If your business is currently fighting a security emergency and you do not have a detailed recovery procedure, visit Progent's Online Network Support to see how to get immediate help. Progent provides online assistance from skilled network technicians and can escalate trouble tickets to high-level security specialists if required. Your company does not have to be a current Progent client to receive emergency support for a security breakdown, but you can sign up as a Progent client ahead of time for free and your standing as a current customer could save valuable time during an emergency.

Usually, smaller organizations do not have a response plan in the event of a damaging penetration. This is not good, since the cost of a serious security assault can be even more devastating for a small business than for a large enterprise. Progent's security engineers can help your you to design a practical recovery and event reporting plan that reduces the network disruption following a security breach. The step-by-step post-attack response model promoted by GIAC (Global Information Assurance Certification) is Progent's suggested procedure for responding to a serious security incident.

Advanced Security Services Offered by Progent
Progent's certified engineers offer consulting support in key areas of network compliance such as:

• Security Vulnerability Evaluation and Compliance Assessment
  Progent provides experience with security auditing tools like Microsoft Baseline Security Analyzer and LANguard for conducting a set of comprehensive network tests to reveal possible security gaps. Progent has extensive skills with scanning tools and can assist you to understand assessment results and respond efficiently. Progent's certified security engineers also offer web application validation and can perform thorough evaluation of corporate-wide security to confirm your organization's compliance with major industry security standards including FISMA, PCI, and ISO. In addition, Progent can assess the strength of your wireless protection covering fixed wireless appliances as well as mobile handsets. Learn additional details concerning Progent's Security Vulnerability Evaluation and Security Compliance Assessment.
• Designing, Implementing, and Validating Secure Networks
  Every organization should develop a thoroughly considered security plan that incorporates both preventive and reactive activity. The pre-attack strategy is a set of steps that helps to reduce vulnerabilities. The reactive strategy defines activities to help security personnel to inventory the losses resulting from an attack, remediate the damage, record the experience, and restore business activity as soon as feasible. Progent can advise you how to build security into your business operations, configure auditing software, define and implement a secure computer architecture, and recommend procedures and policies to maximize the safety of your computing environment. Progent's security professionals are ready to help you to set up a firewall, deploy safe online and mobile connectivity to email and data, and install an effective virtual private network (VPN). If your company is interested in an economical option for jobbing out your network security management, Progent's 24x7 Network Support Services include continual online server tracking and quick response to problems.
• Data Recovery and Security Forensics
  Progent offers expertise in recovering systems and devices that have been hacked, are in question, or have stopped working because of a security penetration. Progent can help determine the losses resulting from the breach, return your company to ordinary functions, and recover data lost owing to the attack. Progent's certified engineers can also perform a thorough forensic analysis by going over activity logs and utilizing a variety of advanced assessment tools. Progent's experience with security consulting minimizes your business disruption and permits Progent to suggest effective strategies to prevent or mitigate new assaults.
• Cisco ASA 5500-X Firewalls with Firepower, ASA 5500 Series Firewalls, and PIX Firewalls Configuration and Debugging
  The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. After Cisco's purchase of Sourcefire, the whole line of Cisco ASA 5500-X devices can be configured to support Firepower Services, based on Sourcefire's Snort product, which is the world's most deployed intrusion protection system (IPS). Firepower services bring enhanced features including advanced malware protection (AMP), URL filtering, dynamic threat analytics, and security automation. Progent's Cisco-premier CCIE network experts can assist your company to manage your existing PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your company to design, integrate, tune, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services. Read more details about ASA Firewalls with Firepower integration and debugging services.
• Additional Firewall and VPN Solutions Offered by Progent
  As well as supporting a broad range of network security solutions from Microsoft and Cisco, Progent offers small and mid-size companies expert engineering services for security products from other important firewall and VPN vendors by delivering services such as:
  • Palo Alto Networks engineering services
    
  • Check Point integration expertise
  • WatchGuard Technologies Inc integration expertise
  • Juniper help
  • SonicWall Inc. help
  • Fortinet FortiGate Firewall consulting
    
  • Symantec Corp consulting
  • Barracuda CloudGen Firewall Consulting
• SIEM Security Information and Event Management Integration and Support
  Security information and event management (SIEM) applications and services are designed to interpret the enormous amounts of data represented by security event records generated by multiple sources including network infrastructure appliances, operating systems, and application software and tools. SIEM software organizes the security event records from these diverse sources and produces summary reports of security incidents as mandated by government regulations and industry compliance standards. Progent's GIAC-certified computer security consultants and Cisco CCIE certified network infrastructure consultants can help organizations to plan, deploy and operate a SIEM system that helps them to understand the behavior of attacks and comply with event reporting regulations. (See Progent's SIEM solutions.)
• Software Update Management Services
  Software update management includes applying software or firmware updates to operating systems and applications, physical and virtual servers and endpoints, peripherals such as printers and scanners, network appliances such as switches and wireless APs, and Internet-of-Things devices like alarms and health monitors. Timely and correctly managed updating optimizes cybersecurity, compliance, availability, and capability. Sporadic software update management can result in security vulnerabilities, compatibility issues, sluggish or erratic responsiveness, unnecessary offline stretches, or loss of key functions. Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective option for assessing, testing, scheduling, applying, and tracking updates to your dynamic information network. (Visit Progent's software update management solutions.)

• Certified Information Security Manager (CISM) Security Consulting Expertise
  CISM identifies the core skills and international standards of performance that computer security professionals are expected to master. It provides business management the confidence that consultants who have been awarded their CISM possess the experience and skill to provide efficient security administration and engineering support. Progent can provide a CISM-certified consultant to assist your enterprise in vital security disciplines including data security governance, vulnerability assessment, information protection process control, and incident response management. Get additional details concerning Progent's CISM Security Support Expertise.

• CISSP Security Support Expertise
  Progent's CISSP consultants are security specialists who have been awarded CISSP certification through verified professional work, rigorous study, and exhaustive testing. CISSP qualification recognizes expertise in an international standard for information security. American National Standards Institute has granted the CISSP status official recognition in the field of information security under ISO/IEC 17024. Areas of expertise included within CISSP include security management procedures, security architecture and test systems, connection control systems, applications development security, operations security, hardware security, cryptography, telecommunications, network security, and disaster recovery planning. Learn additional details concerning Progent's Certified Information Systems Security Professionals (CISSP) Consulting Services.

• CISSP-ISSAP Cybersecurity Architecture Consulting Expertise
  Progent's CISSP-ISSAP Certified cybersecurity architecture consultants have earned ISSAP accreditation after thorough examination and substantial hands-on work with network security design. ISSAP security experts have in-depth knowledge of access management systems and methodologies, telecommunications and network protection, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security. Progent's CISSP-ISSAP-certified security specialists can assist your business with all aspects of architecture security. Read more details concerning Progent's ISSAP Certified Secure System Infrastructure Consulting Assistance.

• CISA Consulting Expertise
  The CISA credential is a globally recognized achievement that represents expertise in network security audit and control. Certified by the American National Standards Institute, the CISA accreditation requires that consultants pass an extensive examination given by the ISACA professional group. Progent offers the services of a CISA-Premier security audit engineer able to help companies in the areas of IS audit process, information technology administration, network assets and architecture planned useful life, IT service delivery, protecting data assets, and disaster recovery planning. Get more information about Progent's Certified Information Systems Auditor (CISA) Support Services.

• CRISC-certified Risk Management Experts
  The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to validate a consultant's skills to design, implement, and maintain information system controls to reduce network risk. Progent offers the services of a CRISC-certified consultant to assist you to develop and execute a workplace continuity plan based on leading practices identified by CRISC and crafted to match your company's risk appetite, business objectives, and IT budget. Progent's network risk mitigation services are complementary to the support available from Progent's CISA-Certified security engineers for impartially auditing your IT control mechanisms and with the expertise of Progent's CISM experts for defining company-wide security policies and procedures. Find out more details concerning Progent's CRISC Network Risk Management Services.

• GIAC Professional Services
  Global Information Assurance Certification was founded in 1999 to certify the skill of computer security engineers. GIAC's mission is to verify that a certified security consultant has the knowledge needed to provide services in important categories of system, information, and application software security. GIAC certifications are recognized by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent can provide the support of certified security engineers for all of the security services covered within GIAC certification programs such as assessing security systems, security incident handling, intrusion detection, and web services security. Learn more information concerning Progent's Global Information Assurance Certification Consulting Assistance.