Computer Security and Compliance

Overview of Progent's Security and Compliance Support Services
Progent's certified computer security experts can provide a wide selection of services intended to assist organizations of any size to identify and eliminate security weaknesses, defend against attacks, remediate any damage caused by a breach of security, and comply with government mandates for protecting data and reporting security incidents. Progent can provide world-class help for critical cybersecurity and restoration technologies such as AI-based EDR (End Point Protection and Response), MDR (Managed Detection and Response), complete system restoration testing, immutable backup, and off-premises backup.

Progent can provide a selection of service modes:

• As-needed remote and on-premises assistance billed to the nearest minute
• Continual managed services billed at a low fixed monthly rate
• Value-priced service packages for a one-time security and compliance assessment
• Urgent ransomware response. Progent will submit a bid after an evaluation of the extent of the damage.
  (If your network has been victimized by any strain of crypto-ransomware, don't panic. Get fast help by contacting Progent's 24-hour Ransomware Hot Line at 800-462-8800.)

Delivery alternatives for Progent's on-demand support services include:

• Online Security Support Services
  The majority security issues can be handled remotely through a combination of phone help and an connection between Progent's Technical Response Center (TRC) and a client's computer. Progent's TRC group can deliver remote security support by offering easy access to consultants with the experience and technical resources to resolve some of the most challenging problems quickly, making your service expenses low and reducing downtime.
• On-premises Security Support Services
  For instances where on-premises support is necessary, Progent can send a technical expert to major metropolitan areas across the United States. Progent can also dispatch a security consultant with high-level certifications and world-class skills to any location in the country.

ProSight Low-Cost Managed Services for Information Assurance
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's ProSight Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

• ProSight Duo MFA: Two-Factor Authentication
  ProSight Duo MFA is a suite of managed service plans utilizing top-ranked technology from Duo, a Cisco company, to build two-factor authentication environments. 2FA uses an out-of-band device to confirm user identity, providing a second level of protection beyond merely passwords. This counters the most common causes of IT security break-ins like phishing, brute-force password attacks, and stolen personal credentials. Duo's push capability can save time and reduce annoyance by allowing users to prove their identity as easily as clicking "Approve" on the authentication box on their own personal endpoint, which could be a phone, a smart watch, or other supported device. This one-click procedure avoids the requirement to open an email or text and copy a security code. Learn more about Progent's ProSight Duo MFA two-factor authentication services.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Fixed-price Security Assessment and Verification Bundles
Progent has put together a portfolio of flat-rate security assessment bundles that provide high value by utilizing Progent's advanced network monitoring and analysis software as well as Progent's consulting skills to create an objective and thorough assessment of your IT environment security profile.

• Security Inventory Service Packages for Small Organizations
  Progent offers two ultra-affordable security inventory scanning packages intended to allow small organizations to obtain an objective security assessment from an accredited security engineer. With Progent's External Security Inventory Scan, an engineer administers an extensive examination of your IT system from outside your firewalled perimeter to identify possible risks in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a security consultant runs a network scan from an authorized computer inside your company firewall to assess your exposure to inside threats. The two security inventory services are configured and run from a secured offsite location. The project is administered by an engineer who has been awarded advanced security certifications and who produces a document that describes and interprets the information captured by the scan and suggests various enhancements where appropriate.
• Security Vulnerability Assessment Packages for Enterprises
  Progent has developed three levels of fixed-price security assessment service bundles intended for large organizations who want to meet compliance standards required by government or industry agencies. Progent's security assessment service packages offer larger organizations a chance to get an objective look at the strength of their security posture. For every security evaluation bundle, Progent engineers with top security credentials analyze and report on captured data and provide suggestions for cost-effective improvements. All the network security assessment packages include an added-cost option for on-premises consultants at any location in the United States.
• Expertise with Horizon3.ai's NodeZero PEN Testing Solutions
  NodeZero from Horizon3.ai is a cutting-edge penetration test (pentest) product family that can deliver continuous, concurrent, automated testing of your network to help you uncover, prioritize, fix, and verify security weaknesses before threat actors can take advantage of them. Progent offers the expertise of a NodeZero Certified Operator who can help you to deploy NodeZero to perform comprehensive penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your present security profile. Progent can also assist you to strengthen your network security and can assist you to plan and deploy a unified cybersecurity ecosystem that simplifies management and provides maximum protection for on-premises, cloud-based, and perimeter IT assets. To find out additional details about Progent's threat assessment services powered by on NodeZero's PEN test platform, visit Consulting Support for NodeZero's Penetration Test Platform.
• Stealth Penetration Testing Services
  Stealth penetration testing, commonly called PEN testing, is a critical tool for helping businesses to find out how vulnerable their network environments are to current-generation threats. Progent's stealth penetration testing test how effectively your existing security policies and platforms resist authorized but unannounced penetration attempts launched by Progent's experienced security specialists utilizing advanced hacking methods. Find out about Progent's stealth penetration testing (PEN Test) services.

We've Been Hacked: What Can We Do Now?
If your company is currently fighting a network security emergency and you have not prepared a detailed recovery plan, visit Progent's Online Computer Support to find out how to receive fast assistance. Progent offers remote assistance from skilled network technicians and can refer problems to certified security specialists if required. Your business does not need to be a registered Progent customer to receive urgent support for a security problem, but you can register as a Progent customer ahead of time at no cost and your status as a registered client could save precious time in case of an emergency.

Usually, smaller companies do not have a recovery procedure in case of a damaging security breach. This is risky, since the cost of a successful security attack can be even more devastating for a small business than for a large corporation. Progent's security engineers can assist your business to design a practical response and event reporting plan that reduces the network downtime following an attack. The formal incident response procedure promoted by Global Information Assurance Certification is Progent's preferred method for reacting to a serious security incident.

Advanced Security Expertise Available from Progent
Progent's certified engineers offer specialized help in vital areas of IT compliance such as:

• Information Risk Evaluation and Compliance Testing
  Progent offers expertise with information risk evaluation software such as Microsoft Baseline Security Analyzer or LANguard from GFI for conducting a variety of automatic network tests to identify possible security holes. Progent has extensive experience with monitoring tools and can assist your company to analyze audit reports and react efficiently. Progent's certified security consultants also can perform web software testing and can perform thorough assessments of corporate-wide security to verify your company's compliance with key global security specifications including FISMA, PCI, and ISO 17799. Also, Progent can evaluate the strength of your wireless protection including stationary wireless equipment plus portable devices. Find out the details concerning Progent's Information Risk Evaluation and Compliance Testing.
• Designing, Implementing, and Testing Secure Networks
  Every company ought to have a thoroughly thought out security strategy that incorporates both preventive and reactive elements. The proactive plan is a set of precautions that works to minimize vulnerabilities. The post-attack strategy defines procedures to assist IT personnel to assess the damage caused by a breach, repair the damage, record the experience, and revive business activity as soon as feasible. Progent can show you how to build security into your business operations, install auditing software, define and implement a secure network architecture, and recommend procedures and policies to enhance the safety of your information system. Progent's security experts are available to help you to set up a firewall, design protected online and mobile connectivity to e-mail and files, and install an efficient virtual private network (VPN). If you are looking for an affordable option for jobbing out your network security management, Progent's 24x7 Network Support Packages include automated remote server tracking and immediate resolution of problems.
• System Restoration and Failure Analysis
  Progent has skill in restoring systems and devices that have been hacked, are quarantined, or have failed as a result of a security attack. Progent can show you how to evaluate the damage caused by the assault, return your company to normal business operations, and recover data lost as a result of the assault. Progent's certified engineers can also perform a comprehensive forensic analysis by examining activity logs and utilizing a variety of proven forensics techniques. Progent's background with security consulting minimizes your downtime and allows Progent to propose efficient measures to avoid or contain future assaults.
• Cisco ASA 5500-X Firewalls with Firepower, ASA 5500 Series Firewalls, and PIX Security Appliances Integration and Troubleshooting
  The current Cisco ASA 5500-X Family of firewalls with Firepower Services provide significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. After Cisco's purchase of Sourcefire, the entire line of Cisco ASA 5500-X devices can be provisioned to enable Firepower Services, built on Sourcefire's Snort product, which is the market's most popular intrusion protection system (IPS). Firepower services provide powerful new capabilities such as advanced malware protection (AMP), URL filtering, dynamic threat analytics, and automation. Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can assist your organization to design, deploy, tune, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services. Learn more details about Cisco ASA Firewalls with Firepower configuration and troubleshooting support.
• Additional Firewall and Virtual Private Network Technologies Provided by Progent
  As well as supporting a wide array of security technologies from Microsoft and Cisco, Progent offers small organizations top-tier engineering services for technologies from other important firewall and Virtual Private Network (VPN) suppliers by providing services such as:
  • Palo Alto Networks consulting
    
  • Check Point engineering services
  • WatchGuard Technologies technical assistance
  • Juniper Networks Inc consulting
  • SonicWall support
  • Fortinet FortiGate Firewall help
    
  • Symantec Corp engineering services
  • Barracuda CloudGen Firewall Consultants
• SIEM Security Information and Event Management Solutions
  Security information and event management (SIEM) applications and services are designed to make sense the massive amounts of information represented by security incident records created by a wide range of sources such as network appliances, servers, and applications and tools. SIEM applications organizes the security logs from these diverse sources and creates consolidated reports of security events as mandated by state regulations and business compliance guidelines. Progent's GIAC-certified network security experts and Cisco CCIE certified network infrastructure consultants can assist organizations to design, deploy and operate a SIEM system that enables them to understand the behavior of security incidents and comply with security incident reporting requirements. (Visit Progent's SIEM solutions.)
• Patch Management Solutions
  Software update management includes applying software or firmware updates to operating systems and applications, physical and virtual servers and endpoint devices, peripherals such as printers, infrastructure appliances such as routers and Wi-Fi access points, and IoT devices like alarms and robotics. Timely and correctly managed patching maximizes cybersecurity, regulatory compliance, uptime, and functionality. Sporadic patch management can cause security vulnerabilities, compatibility problems, slow or erratic responsiveness, unnecessary downtime, or unavailability of key functions. Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective option for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. (See Progent's software update management services.)

• CISM Security Support Expertise
  Certified Information Security Manager (CISM) identifies the core competencies and international benchmarks of service that information security managers are expected to master. It provides business management the assurance that those who have earned their CISM possess the experience and skill to offer effective security management and consulting support. Progent can offer a CISM expert to help your enterprise in critical security disciplines such as data security governance, risk management, data security program management, and crisis handling support. Find out additional details concerning Progent's Certified Information Security Manager Security Support Expertise.

• Certified Information Systems Security Professionals (CISSP) Security Consulting Services
  Progent's CISSP consultants are security engineers who have been awarded CISSP accreditation as a result of verified experience, rigorous study, and formal examination. CISSP Certification indicates expertise in an international standard for IT security. American National Standards Institute has given the CISSP status accreditation in the field of information security under ISO/IEC 17024. Areas of expertise included under CISSP include security administration procedures, security architecture and test systems, access control methodology, applications development security, operations security, hardware security, encryption, communications, Internet security, and disaster recovery planning. Find out the details about Progent's CISSP Support Expertise.

• CISSP-ISSAP Cybersecurity Architecture Consulting Services
  Progent's CISSP-ISSAP Certified security architecture consultants have been awarded ISSAP certification after rigorous examination and extensive hands-on work with information security design. ISSAP security experts possess comprehensive understanding of access management mechanisms and techniques, phone system and network protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security integration. Progent's CISSP-ISSAP-premier security consultants can help your company with all aspects of architecture security. Read more information about Progent's ISSAP Accredited Protected System Infrastructure Consulting Services.

• CISA Consulting Expertise
  The Certified Information Systems Auditor (CISA) credential is a recognized qualification that indicates expertise in information system security auditing. Accredited by the American National Standards Institute (ANSI), the CISA credential requires that consultants pass an extensive examination administered by the ISACA international professional group. Progent offers the services of a CISA-Premier security engineer trained to assist companies in the fields of IS audit services, IT enforcement, systems and architecture planned useful life, information technology support, protecting information resources, and disaster recovery preparedness. Find out additional information about Progent's CISA Consulting Services.

• CRISC-certified IT Risk Management Consultants
  The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to validate an IT professional's ability to plan, deploy, and support information system controls to reduce network risk. Progent can provide the services of a CRISC-certified consultant to help you to develop and execute a workplace continuity plan based on leading practices identified by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget. Progent's network risk management expertise is a good fit the support available from Progent's CISA-Certified consultants for objectively evaluating your IS control mechanisms and with the expertise of Progent's CISM consultants for implementing security policies. Get more information about Progent's CRISC-certified IT Risk Management Services.

• GIAC (Global Information Assurance Certification) Professional Expertise
  GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of IT security engineers. GIAC's goal is to verify that an accredited professional has the skills necessary to provide support in vital areas of network, information, and software security. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency. Progent offers the support of certified security engineers for all of the network security disciplines covered within GIAC accreditation topics including assessing IT infrastructure, incident handling, intrusion detection, and web services security. Find out additional details concerning Progent's GIAC Support Expertise.