San Francisco East Bay
Walnut Creek, Pleasant Hill, Martinez, Orinda:

Progent: The Microsoft and Cisco Certified Information Technology Service Professionals
For over 20 years, Progent's computer service engineers have been the top providers of low-cost Microsoft consulting, Cisco network expertise and advanced consulting services for businesses in the and the California Central Valley. If your organization needs emergency technical support from a seasoned expert, a network engineer, or an application programmer, Progent is your most reliable source for computer support services such as Microsoft Exchange and Outlook expertise, system security testing and design, Helpdesk support, specialized application design, server virtualization consulting, live online training for Microsoft Office applications, and high availability system solutions.

As a Microsoft-Partner network consulting company, Progent provides businesses of all sizes in the Walnut Creek vicinity enterprise-class IT support expertise plus remote or onsite technical assistance for environments powered by Microsoft Windows and Cisco technology. Practice areas provided by Progent cover Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and migration support and Microsoft Windows Server 2008 R2 upgrade help to create a firm foundation for your IT network, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration and Exchange 2010 maintenance to provide a state-of-the-art email environment, Microsoft SharePoint management to improve information sharing, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration consulting, and Microsoft SQL 2014 consulting to manage your key corporate data, Dynamics GP/Great Plains software education for timely financial reporting, and System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for proactively tracking the efficiency of your information system. Progent can also offer Cisco Premier Certified engineers to show you how to maximize and support your network architecture.

Other onsite and remote information technology support services available from Progent to businesses in the Walnut Creek vicinity include project management consulting, Apple iPhone integration and management, Google Android smartphone and tablet integration, Blackberry support and Windows handhelds integration, site design for Wi-Fi deployment, database management and software development support from certified Microsoft SQL experts, Oracle professionals, and MySQL application programmers, virtualization expertise from certified Hyper-V integrators, VMware vSphere planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization design and integration, and Citrix consultants, plus disaster recovery/business continuity planning and testing.

ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top corporations. The ProSight suite of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create advanced network resilience. Progent handles the necessary monitoring and management for you, so your system scales readily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Basic packages include remote monitoring and management (RMM), security, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT management staff and your assigned Progent consultant so that potential problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time management reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of vital files, apps, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to verify who you are on a device that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
  Progent's Co-managed Help Desk Service provides a transparent supplement to your internal network support organization. Client interaction with the Service Desk, delivery of support services, escalation, ticket creation and updates, performance metrics, and maintenance of the service database are consistent whether incidents are taken care of by your corporate network support group, by Progent, or by a combination. You have complete flexibility to extend or reduce your part of IT support work as circumstances demand. Progent provides startup installation and onboarding of the professional services automation software plus workflow documentation, testing and training. For more information about ProSight Co-Managed Support, visit ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Cloud Integration
Progent offers advanced online support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

Onsite Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center, formerly the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Data Center as a colocation facility or if your company is considering moving your main or disaster recovery system to the QTS Colocation Center, Progent can provide a range of budget-friendly services that include data center migration, equipment installation and updates, network improvements, comprehensive project management, virtual server expertise, remote network monitoring, streamlined system management, software development, disaster recovery/business continuity planning, data security evaluation, and the support of the Progent Test Lab. For more details, visit Progent's onsite consulting services at the QTS Colocation Center.

The Progent Test Lab is a lab at the QTS Data Center with a variety of dedicated computers and network support infrastructure able to be used online or on premises to accommodate system testing, evaluations, performance testing, troubleshooting, business continuity planning, training, and other reasons to help Progent's clients succeed with large-scale projects. To learn more, refer to Progent's Test and Training Lab at the QTS Sacramento Colocation Center.

Round-the-clock Local Support Options
Progent can provide optional around-the-clock on-line or on-site network help and IT outsourcing services in these locations in your area:

and you need computer help, information technology outsourcing, or high-level expertise from a certified Progent professional,