For small business networks located in the state of Michigan, Progent's Microsoft and Cisco qualified professionals can deliver phone support and troubleshooting to resolve your computer system issues fast and affordably. Progent has acquired enterprise-class skills, software tools, and support databases to diagnose and repair network problems while avoiding the expense and delays normally associated with on-site technical service dispatches. If your Michigan company is situated beyond the larger urban areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby network support options may be limited in skills, or not available during urgent situations. This can result in a office network that is unstable or causing wasted time due to technical issues continuing for too long. Progent's group of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical tasks for a varied range of clients. This means you obtain not only the technical expertise needed for the job, but an expert with demonstrated methods for applying that expertise to provide cost effective network solutions.

Support for Microsoft Dynamics and Dynamics 365 Accounting and ERP/MRP Software
Progent's Experts Team offers support in Microsoft financial and ERP software, enabling you to customize affordable and complete network solutions that fit the individual needs of your business. Progent's application development consultants offer a variety of services such as Dynamics 365 Finance (formerly Dynamics AX and Axapta) ERP consulting, Microsoft Dynamics GP Accounting Software training and programming, MS Dynamics 365 Business Central ERP software integration, Microsoft Dynamics SL/Solomon business accounting software help, and Microsoft Commerce/RMS deployment.

Broad and Deep Expertise with Office Networks
Progent?s group of more than 100 networking consultants means customers benefit from the leverage of more than 1,000 years of cumulative background and collective information to repair the most troublesome system issues. Progent?s accredited information technology consultants possess the know-how to come up with solutions quickly and deliver them affordably.

Disaster Recovery/Business Continuity Planning Support Services
Progent offers advanced online expertise for disaster recovery/business continuity planning, testing, and education to help you to respond to potential disasters, minimize service disruption for your essential IT operations, eliminate lost information, and comply with regulatory mandates and business obligations. Progent's business continuity consultants can work closely with your management and IT support staff to perform risk analysis, define interdependencies, identify human and physical resources required to operate your organization, prioritize business-critical network functions and define allowable recovery times, qualify hot backup centers, configure secure offsite access capability for key workers, implement emergency notification mechanisms and define duties for staff, document a complete recovery plan, and train management and technical staff to execute the business continuity plan. Progent's Windows Server 2019 high availability (HA) cluster experts and Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure public cloud.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer affordable online assistance to assist you to design, deploy, and fix any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you get past specific technical roadblocks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and scalable infrastructure that aligns with your computing model. Progent also offers remote or onsite training to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the strategic value of your information system.

Cisco Unified Communications Manager and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, acts as the core of Cisco's collaboration portfolio. CUCM and Cisco Unified CM Express (CME) offer a borderless IP-PBX solution by integrating tightly with unified messaging applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified CUCM experts can help with any facet of Unified Communications Manager configuration and debugging in areas that include integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE support, creating UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Collaboration Technology Expertise for Telecommuters
Progent can help companies of all sizes to set up collaborative software by providing services such as SharePoint software development and Microsoft Teams integration to permit their remote workforce to engage in positive interaction with colleagues and other stakeholders. To learn about ways Progent's experts can help you to integrate and maintain collaborative platforms for a remote workforce, see collaborative platforms consulting expertise for at-home workers.

Amazon AWS Cloud Planning and Integration Consulting
Progent's Amazon AWS cloud integration experts can provide affordable remote consulting to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid environments that efficiently incorporate Amazon AWS resources. Progent can provide occasional expertise or Progent can deliver project management outsourcing to help you migrate efficiently to the Amazon AWS cloud.

Conferencing Consulting Services for an At-Home Workforce
Progent's consultants can help small and medium-size organizations to set up and troubleshoot teleconferencing platforms to enable their at-home workers to collaborate safely and efficiently with fellow workers and customers. For information about how Progent can assist companies to install and maintain conferencing platforms for telecommuters, refer to video conferencing expertise for teleworkers.

ProSight WAN Watch Infrastructure Management
Progent?s ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn about the entire ProSight family of value-priced network monitoring and management services for small businesses.

NinjaOne Endpoint Monitoring and Management
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health checking, update management, automated remediation, endpoint setup, backup and recovery, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT staff and your assigned Progent technical consultant so that potential issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

Online Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, assigning responsibility, remote desktop control, status tracking, problem solving, and and reporting. Intended for smaller companies with few if any full-time service personnel for end users, Progent's Help Desk Services offer online support at a substantial savings from Progent's normal desktop troubleshooting rates. Progent can also provide fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, visit Progent?s online Call Center services for small organizations.

Extended Hours Remote Technical Support
Progent's affordable after-hours online support program provides companies round-the-clock availability of remote technical support from Progent's Technical Response Center. Services offered beyond standard business hours include fixing problems with Windows server products, Windows desktop troubleshooting, assistance with Microsoft Office programs, system backup and recovery, and basic routing and switching help for Cisco networking products.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified network security experts can help organizations of any size with any aspect of information system security. Progent can help implement efficient security systems that protect a small office from advanced malware attacks or Progent can design, deploy, and manage an end-to-end security environment for hybrid enterprise networks that support onsite, remote, and mobile clients accessing network resources distributed across a mix of physical sites and various clouds.

Windows Server 2025 Migration and Support
Microsoft Windows Server 2025 delivers improvements in critical areas such as tightened security, integration with Azure for popular Windows Server apps, centralized management for local, multiple-cloud, and hybrid deployments, better availability for Azure-hosted VMs, plus quicker and more more compact storage. Progent's Windows Server 2025 consulting experts can assist your organization to design and implement an efficient upgrade to Windows Server 2025 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2025.

Get in Touch with a Progent Computer Consultant
To learn how you can access a Progent computer support expert for online or on-premises help, call 1-800-993-9400 or visit Remote Computer Help.

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