Miami Consulting Experts for IT Support Organizations

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Miami
Progent's consulting services for network service organizations in Miami Florida allows you to provide your clients Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your regular IT services group. This can ease the way for you to add to your revenue, expand your service offerings, create happy clients, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have acted as seamless extensions to the IT groups of some of the world's biggest IT service firms. Progent's range of expertise allows you to broaden the scope of your IT support business, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network support company with two decades of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your customers support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing systems are not only expensive to acquire and staff, but a hassle to set up and maintain. Small or niche IT service organizations rarely have the required resources. Progent's Call Center and ticketing solution gives IT support firms a practical way to retain their own branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your support volume, the diversity of technologies your firm can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

• Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
• Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is offered at additional cost.
• Optional onsite service in major metros is available across the country at additional cost.
• You retain complete control of your clients and invoicing.
• Your clients enter requests using your custom branded Internet portal, a toll-free phone number, or by sending a request to your specified email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without being forced to say no to new business owing to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a transparent extension of your internal IT service group, responding to your direction, and bills you rather than your client.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Extensive Service Reporting: Progent utilizes an advanced service reporting system to make sure all services delivered are thoroughly described. This enables you to transfer account responsibilities to in-house personnel when you have enough people and relevant technical skills.

• Safely Grow Your IT Support Business: You can quickly and affordably accept more jobs outside your core fields of excellence and open additional geographies without exposure to the risks associated with expanding your head count too rapidly.
• Strengthen Your Name: You can solidify your positioning as a full-spectrum network service provider by delivering more services to more clients using your own company name.
• Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad range of technologies and can be a reliable resource for growing your IT service operations.
• Rapid Problem Escalation: With a sizable roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Make Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
• Remote Support Experts: For two decades, Progent has provided remote IT support from Call Center support to high-level consulting. Efficient remote support saves money while delivering quick results.
• Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Miami, Florida Organizations
Progent's seasoned roster of certified consultants can deliver Miami, Florida organizations a broad array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Miami, Florida
For more information about Progent's reseller program for IT service organizations in Miami, Florida, call 1-800-993-9400 or see Contact Progent.