Mobile Expertise

Consulting Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were once among the most popular solutions for maintaining mobile connectivity to messaging, scheduling, web programs, and other vital business data. Progent can provide Miami, Florida businesses support from BlackBerry-certified professionals who can assist organizations to maintain existing BlackBerry deployments or migrate efficiently to a modern mobile solution.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for organizations regardless of size, effective integration and support of BlackBerry technology has grown more challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small businesses often turn to external support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to design, administer, and repair BlackBerry-based environments economically and efficiently, eliminating the requirement for an internal BlackBerry technology expert and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of experience, coupled with Progent's proven remote support capabilities, provides small businesses an economical alternative for integrating RIM BlackBerry technology seamlessly into their IT system.

Progent's consultants can assist you with SQL Server 2019 integration and development support, SQL Server 2016 management consulting, and Exchange setup so that your data and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined management utilities to help you monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, develop custom mobile software, and make sure that your network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered quickly and safely.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Consulting Support Services for BlackBerry BES Server
RIM's high-end solution for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Exchange Server, Lotus, or Novell GroupWise clients to transmit and receive messages that are encrypted in wireless transit to provide optimum data protection. BlackBerry Enterprise Server also streamlines a broad selection of key administrative jobs ranging from BlackBerry configuration and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-premier consultants can show you how to use BlackBerry Enterprise Server to do routine jobs such as:

• Deploy and manage applications
• Plan device, application, and policy updates
• Update BlackBerry smartphone firmware wirelessly
• Manage client settings with BES Server's vast selection of policies

Progent's BlackBerry-premier consultants can also assist your company to use BES Server to perform key tasks not available with the entry-level BlackBerry BES Server Express. These procedures include:

• Set up and support BlackBerry's fault-tolerant architecture using VMware
• Deploy BlackBerry smartphones remotely
• Establish custom administration roles
• Automatically track and report on the integrity of your system

Progent's Remote BlackBerry-certified Support is Quick and Economical
For companies in Miami, Florida who want quick and economical access to an authorized RIM BlackBerry support expert, Progent provides effective online help from a seasoned network support team who have delivered network solutions to organizations in every state in the U.S. (See Progent's customer testimonials.)

Online support avoids travel costs and allows consultants to fix problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer expert help in areas including fixing synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system architecture for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, editing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned service professionals can also help you to resolve a wide array of problems concerning synchronization, handset recognition, messaging consistency, web browsing, mobile connections, IM, PC application configuration, and Desktop Redirector.

As a leader in delivering nationwide online support for small business IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support costs low and, by solving issues promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs assessment, system architecture, installation strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help you to determine which management model and physical components meet your requirements, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about alternatives for software versions, server hardware and storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry consultant can assist your company to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to run company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Certified Specialist
If you wish to contact Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.