Miami Beach Remote Workforce Solutions Support and Consulting

Enlarging your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Miami Beach organization to pick the right tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers services ranging from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Miami Beach, Florida organizations to with any aspect of creating a high-performing remote work environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Infrastructure for a Remote Workforce
Configuring the network infrastructure needed to support an at-home workforce can be particularly complicated if you have to accommodate a combination of personal hardware such as desktop computers and laptops, routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's background delivering online help for both legacy and current IT products in virtual office venues enables you to make efficient use of your available infrastructure and offers fast access to expertise for implement essential upgrades. Services offered by Progent to help your company to create a productive telecommuting infrastructure include:

• Virtual Private Network (VPN) connectivity makes it possible to establish a secure tunnel for authenticated at-home employees to use IT assets situated at your company datacenter or in a public cloud. Progent's consultants can help your company to configure and manage VPN connections between your at-home workforce and your various IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a wide range of devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and use a data center computer's desktop. This gives network managers substantial control over the digital environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
• Routers attach at-home networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide expert remote consulting for configuring home routers from a range of manufacturers. See router integration services from Cisco-certified experts.
• Home Wireless networks, often shared by families and visitors, are commonly utilized by at-home employees to access their Internet router for work. This can cause throughput as well as cybersecurity problems. Progent can assist you to resolve these issues by providing expertise that include Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi AP setup assistance.
• Internet access methods impact the speed and reliability of connections between at-home workers and the company network. Business-critical processes might require redundant Internet access in the event the primary connection fails. Progent offers guidance for picking service providers, selecting sensible service packages, and configuring fault-tolerant Internet connections. Refer to Internet connectivity integration services.

IP Voice Integration for At-Home Workers
Extending the company phone environment to accommodate remote users is critical to maintaining a productive work-at-home solution. A variety of cloud-based VoIP products are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's modern or legacy products for IP voice management. Progent can assist businesses of all sizes to design or tune a telecommuter IP voice service that delivers the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist organizations tune their current Cisco IP voice environments to handle an expanding at-home workforce.

• Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM consulting services.
• Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting.
• Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
• Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide online configuration and debugging services.

Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing products from major vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both local users and at-home workers. Many organizations use multiple products to meet the needs of their different partners and customers. Progent can help your organization to manage your existing voice/video conferencing environment and enhance the engagement of your remote workforce.

• Skype for Business is Microsoft's leading unified communications product that enables presence, IM, voice and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist you to configure and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration experts.
• FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting services for Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities such as voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help your business to optimize your WAN infrastructure to host them.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office families, providing a rich ecosystem of productivity apps that deliver a consistent user experience for sharing information across multiple sites and on a broad range of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange Server since their original releases and can assist your company to deploy these critical collaboration products to optimize the effectiveness of your at-home workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for supporting its complete range of capabilities. To learn more about Progent's support services for Microsoft Teams and Teams Premium, visit planning and configuration consulting for Microsoft Teams.

SharePoint utilizes web entities to enable collaboration and knowledge delivery by offering policy-driven access to content, business processes, and tools for looking through company-wide information silos. SharePoint enables you to build protected portals that permits remote workers to see and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, see SharePoint configuration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to planning and configuration expertise for Microsoft Exchange Server.

OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can share them securely via a web browser. Included with Office 365, OneDrive allows home workers to co-edit files. Edits created offline are uploaded when you reconnect to the Internet. For information about Progent's consulting services for Microsoft OneDrive, visit Onedrive configuration consulting.

Public Cloud Integration Services for Teleworkers
Progent offers affordable remote support for helping organizations to create, maintain and optimize integrated network models that combine internal data centers, at-home workers, branches, plus cloud services. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix problems with public cloud access, authentication, and cybersecurity.

Microsoft Azure is a popular family of public cloud services that enables you to use IT infrastructure, servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure features over one hundred cloud-based services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent can also help you create protected connections to Azure services for at-home workers by configuring and debugging firewall appliances and VPN tunnels. For details about Progent's expertise for Azure, see Azure consulting services.

Microsoft 365, previously called Office 365, is Microsoft's growing family of business productivity software and cloud-based services offered on a subscription basis. Office applications and cloud services are provided in a selection of bundles designed for users ranging from individuals and households to major corporations. Progent offers fast and easy remote contact with experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the numerous subscription bundles available for Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. For details about Progent's expertise for Microsoft 365, see Microsoft 365 consulting services.

Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises Exchange environments, enabling customers to build hybrid cloud/onsite information systems. Progent's Exchange experts are available for occasional assistance to guide you past challenging technical roadblocks and also offer end-to-end project management services to make sure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting services for Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading source of cloud-based services. Progent can provide quick and economical online contact with cloud integration consultants who can help your organization to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises resources and with other public clouds such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to build a high-uptime network architecture so your users have a consistent computing experience whether they are working from your main office, a branch office, from home, or on the road. To learn about Progent's expertise for Amazon AWS, see Amazon AWS integration support.

Google Cloud is a leading collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to expand your existing IT resources with the Google Cloud, and Progent's database experts can show you how to make your key apps cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can help your business to deploy VMs on Google Cloud Compute Engine, design an efficient storage system with GCP Storage services, and simplify identity control for remote workers with Google Cloud Identity. Progent can also help your business to utilize GCP's unified management technology to control and track your GCP environment. For details, refer to Google Cloud Platform integration support.

Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide switchover to a telecommuter business model, which could be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) services.

• Progent's Standard Call Center services utilize Progent's extensive team of online IT support experts along with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update their current tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
• Progent's Support Desk Supplemental Service enables your company to augment your current Support Desk team by splitting responsibilities for Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support solution based on the leading professional services automation tool for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver world-class desktop support to your from-home workers, refer to Progent's Support Desk augmentation Services.

Cybersecurity for At-Home Workers
At-home workers commonly use their own devices and often work in an unsecured physical space. This multiplies their susceptibility to cyber threats and requires judicious configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, extensive user training, and the creation of policies built on best practices. Progent's veteran roster of IT security solutions experts can assist your business to plan, configure and maintain a compliant security solution that protects vital IT assets in environments that incorporate remote workers.

Firewalls enable companies to build a network that can be securely accessed by local users as well as by telecommuters, mobile workers, vendors, clients, and other stakeholders. Modern firewall appliances allow you to assign and manage appropriate access rights to different groups of users and to scale your IT network and adjust your security as your business evolves and as network attacks grow increasingly sophisticated. Progent works with both current and legacy security devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall support expertise, see firewall support services.

Online Endpoint Security Monitoring makes it easy to watch over the various computers utilized by remote workers and either reject or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on each secured endpoint, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify new attacks before they can spread. When an attack is discovered, ProSight ASM instantly disconnects the targeted endpoint device from the corporate network to quarantine the threat. Since the ProSight ASM agent is self-contained, endpoints remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, go to remote endpoint security monitoring for an at-home workforce.

Progent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be used as this second form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several verification devices. For more information about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can assess the vulnerability of your network to all types of outside and internal security threats for an environment that includes an at-home workforce. Progent can run online, automated cybersecurity inventory scanning for quickly and economically uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be managed by network security experts with top certifications such as CISM, CISSP, and GIAC, can help your company to audit your procedures and policies and assess your IT architecture to allow you to design top-level protection for your teleworkers.

Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can uncover, rank, remediate, and confirm security weaknesses before threat actors can exploit them. Progent can assist you to deploy NodeZero to perform comprehensive pentests of your perimeter and your internal network in order to determine your present security profile. Progent can also help you to strengthen your network security and can assist you to design and implement a unified cybersecurity ecosystem that simplifies management and provides maximum protection for on-prem, multi-cloud, at-home, and perimeter IT assets. To find out more details about Progent's vulnerability analysis services powered by on NodeZero's PEN test platform, visit Consulting Support for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing critical areas to concentrate on for protecting a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection involves backing up and restoring vital information so as to avoid data loss and minimize restoration time in case of storage system failures due to hardware breakdowns, programming hiccups, human mistakes, malware, or other causes. Reliable data protection solutions can be particularly difficult to architect and manage in hybrid networks that combine in-house data centers, cloud resources, and at-home workers.

• Backup/Restore strategies for an at-home workforce must address multiple types of user-owned endpoint devices. Progent can provide quick online access to consultants knowledgeable about a broad array of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes granular restore and centralized management.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate circumstances that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help you to produce, document and test a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a unified environment for protecting critical data by managing onsite, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Remote endpoint devices can be personally owned or company owned. Network administrators managing the endpoint computers of teleworkers can utilize Intune to provision and authenticate applications on devices, push updates and certificates, set up policies for permission to access data and networks, set passwords, create VPN tunnels, determine how telecommuters share information, establish threat defense, verify security compliance, and delete corporate information from missing, stolen or deactivated endpoint devices. Intune works with iOS, Android, Windows, and macOS computers. To learn about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your telecommuters, refer to Intune remote endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that allows network administrators to keep offsite endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery technology for identity control, app management, and configuration management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a one-time purchase. Top capabilities of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. For information about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Miami Beach, Florida business, call 1-800-993-9400 or visit Contact Progent.