Mexico City At Home Workforce Connectivity Consulting Company

Enlarging your at-home workforce may have a major effect on network architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Mexico City company to pick the right technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers support services that go from as-needed expertise for getting you over occasional IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Mexico City, México companies to with any facet of building a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and centralized management.

Network Infrastructure for an At-Home Workforce
Setting up the network infrastructure required to support an at-home workforce can be particularly complicated if you must manage a mix of worker-owned equipment like desktop computers and laptops, Internet routers, and Wi-Fi appliances from various vendors and with a mix of OS software and firmware levels. Progent's background providing remote help for both legacy as well as current IT products in virtual office venues allows you to make efficient use of your available network infrastructure and offers fast access to expertise for implement necessary updates. Services offered by Progent to help you to create a high-functioning work-at-home ecosystem include:

• VPN connectivity makes it possible to create a safe tunnel for authenticated at-home employees to access IT assets situated at your corporate datacenter or in the cloud. Progent can help your company to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your at-home workers to set up Cisco's AnyConnect client software for safe VPN connections for a wide range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and interact with a data center computer's desktop. This gives network managers substantial control over the digital ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
• Routers connect at-home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide expert remote consulting for deploying home routers from all major manufacturers. See router integration services from Cisco-certified consultants.
• Home Wi-Fi networks, often shared by families and visitors, are commonly used by at-home employees to access their router for work. This can create performance and cybersecurity issues. Progent can help businesses to resolve these problems by delivering expertise like Cisco Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi WiFi access point setup help.
• Internet access solutions affect the speed and availability of connections between at-home workers and the company data center. Mission-critical processes might demand backup Internet access in case the primary connection breaks. Progent offers expertise for picking Internet service providers, choosing appropriate service packages, and setting up redundant Internet access. See Internet connectivity solutions.

VoIP Integration for Remote Workers
Extending the business PBX environment to include teleworkers is critical to maintaining a productive at-home workforce. A variety of cloud-centric VoIP platforms are popular with SMBs to support teleworkers. Many larger organizations rely on Cisco's current or legacy products for IP voice management. Progent can assist organizations of all sizes to plan or tune a telecommuter IP voice service that delivers the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their existing Cisco VoIP systems to support a growing remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed across the network. CUCM supports additional combined media services such as unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified Communications Manager expertise.
• CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can help your company to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, visit Cisco CallManager consulting services.
• Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
• Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network architecture to work with these solutions and provide on-demand integration and debugging expertise.

Video Conferencing for At-Home Workers
A wide selection of video conferencing platforms from leading technology companies enable online meetings, video conferencing, chat, and screen sharing for both local users and teleworkers. Many companies use multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can help your organization to manage your current conferencing ecosystem and optimize the productivity of your at-home workforce.

• Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to set up and maintain Skype for Business client software to support your remote workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
• FaceTime is Apple's multiuser video phone app for compatible iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for video calls. To learn more about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for future reference. For details about Progent's support expertise for Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities such as IP voice and video calling, persistent threaded chat, plus file sharing. For details about Progent's support services for Microsoft Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist your business to optimize your WAN infrastructure to host them.

Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that create a cohesive user experience for sharing data and ideas throughout a corporate network and on a broad selection of endpoints. Progent has delivered remote consulting support for SharePoint and Exchange Server since their first releases and can help your company to configure these critical collaboration platforms to maximize the productivity of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can support chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for delivering its full range of capabilities. For additional information about Progent's support services for Microsoft Teams and Teams Premium, visit planning and deployment expertise for Microsoft Teams.

SharePoint utilizes web sites to promote collaboration and knowledge delivery by providing policy-based delivery of data, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to create protected portals that permits at-home workforce to view and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, go to SharePoint configuration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, see planning and configuration consulting for Microsoft Exchange Server.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to OneDrive, and co-workers can retrieve them safely through a web browser. Provided with Office 365, OneDrive enables at-home employees to co-edit documents. Revisions created offline are synced when you reconnect to the Internet. To learn about Progent's expertise for OneDrive, go to Microsoft Onedrive configuration experts.

Public Cloud Integration Services for Telecommuters
Progent offers advanced remote assistance for enabling organizations to create, manage and optimize integrated network models that include internal data centers, remote workers, branches, plus cloud resources. Progent can provide expertise for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve issues with cloud access, authentication, and security.

Azure is a leading family of public cloud services that allows you to utilize infrastructure, servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure includes over one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure for teleworkers by configuring and debugging firewalls and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, see Azure consulting services.

Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity software and cloud-based services available on a subscription basis. Microsoft applications and services are provided in a selection of plans designed for users ranging from individuals and households to large enterprises. Progent offers fast and affordable remote access to consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the numerous subscription plans offered with Microsoft 365 and deploy 365 apps for your at-home workers to achieve top business value. For details about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting support.

Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with local deployments of Exchange, allowing you to create hybrid networks. Progent's Exchange consultants can provide as-needed help to get you through challenging IT bottlenecks and also offer end-to-end project management outsourcing to make sure your telecommuters have easy and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and troubleshooting consulting.

Amazon AWS is a pioneer in the public cloud arena and is the world's top provider of cloud-based services. Progent can provide rapid and affordable online contact with cloud integration consultants who can assist your business to design, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to create a high-uptime network model so your employees have a consistent computing experience whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, refer to Amazon AWS consulting services.

Google Cloud (GCP) is a popular suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to expand your current IT resources with the Google Cloud, and Progent's database consultants can help you make your key apps cloud friendly so your teleworkers can benefit fully from Google Cloud services. Progent's consultants can help your business to deploy VMs on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage services, and streamline access management for telecommuters with GCP Cloud Identity. Progent's consultants can also help your business to utilize GCP's unified management tools to control and track your Google Cloud environment. To find out, go to Google Cloud Platform integration services.

Help Desk Call Center Services for At-Home Workers
A rapid, organization-wide transition to a from-home workforce, which could be driven by an epidemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center team.

• Progent's Standard Help Desk services leverage Progent's nationwide team of remote IT support specialists along with world-class trouble ticketing and tracking software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, add details, and append screenshots or relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Call Center Supplemental Service enables you to expand your current Help Desk Call Center organization by splitting responsibilities for Help Desk services transparently between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support model based on the number one PSA tool for managing help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class IT support to your from-home workers, see Progent's Call Center supplementation Services.

Cybersecurity for At-Home Workers
Work-from-Home (WFH) workers commonly utilize their personal devices and often work in an unsecured physical area. This multiplies their susceptibility to cyber attacks and requires judicious deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough end-user training, and the development of policies built on leading practices. Progent's veteran team of cybersecurity solutions consultants can help you to design, configure and manage a compliant security solution that protects vital information resources in environments that incorporate telecommuters.

Firewalls enable you to build a network environment that can be securely accessed by on-premises users and by telecommuters, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall devices allow you to configure and control different access rights to various classes of users and to scale your network and adjust your security profile as your business evolves and as network attacks become more complex. Progent works with both new and legacy firewall appliances from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, visit firewall support services.

Remote Endpoint Monitoring makes it easy to watch over the disparate devices used by an at-home workforce and either block or spot and mitigate the latest threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every protected endpoint device, monitoring all activity and utilizing advanced machine learning from SentinelOne to detect zero-day threats on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the targeted endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, see remote endpoint monitoring for an at-home workforce.

Progent's Duo authentication Service Plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be used for this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for teleworkers.

Security Audits can evaluate the vulnerability of your network to all types of external and local security threats for a network that incorporates an at-home workforce. Progent can run online, automated security analysis software for rapidly and affordably detecting a wide variety of security gaps that can be found over the Internet. Progent's endpoint security assessment experts, which can be managed by data security professionals with top certifications such as CISM, ISSAP, and GIAC, can help your business to audit your procedures and governance policies and review your IT infrastructure to allow you to implement top-level security for your an at-home workforce.

Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that supports autonomous testing of your work-from-home connectivity solution and your internal and perimeter networks so you can identify, prioritize, remediate, and confirm security weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure so you can determine your present security posture. Progent can also help you to harden your network security and can help you to design and implement a cohesive cybersecurity ecosystem that simplifies management and provides maximum protection for on-prem, cloud-based, at-home, and perimeter IT resources. To find out additional details about Progent's vulnerability analysis solutions based on on NodeZero's PEN test products, see Consulting Support for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about key areas to concentrate on for protecting a network that incorporates work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
The field of Data Protection covers backing up and restoring critical information so as to prevent data loss and minimize restoration time and effort in the event of storage system failures resulting from hardware issues, software glitches, user mistakes, malware, or any other reason. Dependable data protection strategies can be especially challenging to design and manage in hybrid networks that incorporate private data centers, cloud resources, and an at-home workforce.

• Backup/Recovery strategies for at-home workers must address multiple kinds of personally owned endpoints. Progent offers fast remote help from experts familiar with a wide array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/restore solutions supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes granular restore and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a temporary switch to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist your business to produce, document and validate a DR/BC plan that addresses the logistics of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified environment for safeguarding critical information by controlling local, mobile, and home-based endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote computers and applications. Managed endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint devices of at-home workers can use Intune to provision and authenticate apps on devices, push patches and certificates, configure policies for accessing data and resources, set passwords, establish VPN tunnels, determine how home-based workers share information, set up threat defense, ensure compliance, and wipe corporate data from lost, stolen or decommissioned devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS/OS X endpoints. For details about Microsoft Intune and to find out how Progent can help you to use this platform to manage the devices of your teleworkers, see Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network managers to keep offsite endpoints up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for authorization control, application management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a one-time purchase. Key features of Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based services. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Mexico City, México business, call 1-800-993-9400 or go to Contact Progent.