Mobile Solutions

Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile PDAs were once one of the most successful products for achieving anytime-anywhere access to messaging, calendars, web programs, and other critical business data. Progent offers Mexico City, Mexico City businesses the services of BlackBerry-certified consultants who can help companies to maintain existing BlackBerry environments or migrate smoothly to a more popular mobile solution.

As the sophistication of small business IT technology has increased, and as the demand for world-class protection, reliability, and recoverability has grown to be the norm for businesses regardless of size, effective integration and support of RIM BlackBerry technology has grown more challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small organizations frequently resort to external support professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to plan, manage, and repair BlackBerry-based solutions economically and effectively, eliminating the need for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, combined with Progent's proven online service delivery model, gives small companies a budget-friendly alternative for incorporating RIM BlackBerry products productively into their IT network.

Progent's experts can help your company with SQL Server 2019 integration and development consulting, SQL Server 2016 migration support, and Exchange Server setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, configure streamlined management utilities to help you monitor and control BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize wireless applications, and make sure that your network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Mexico City Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Mexico City Metro Area.

Consulting Support for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted during wireless transit to provide optimum data protection. BlackBerry Enterprise Server also simplifies a broad variety of critical administrative tasks that span from smartphone deployment and upgrades to mobile security and high availability.

Progent's BlackBerry-certified consultants can help you use BlackBerry Enterprise Server to do basic tasks such as:

• Deploy and manage applications
• Schedule smartphone, application, and policy updates
• Update BlackBerry device software wirelessly
• Manage user and group configurations with BlackBerry's extensive library of policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry Enterprise Server to implement key procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

• Configure and support BES Server's high-availability infrastructure using virtual servers
• Install BlackBerry smartphones remotely
• Establish specialized administration roles
• Automatically track and report on the health of your BlackBerry system

Progent's Online BlackBerry-premier Technical Support is Quick and Economical
For businesses in Mexico City, Mexico City who want quick and affordable help from a qualified BlackBerry support professional, Progent delivers effective online assistance from a veteran network support staff who have provided IT solutions to organizations in each state in the U.S. (See Progent's client testimonials.)

Remote consulting services avoids travel expense and allows consultants to resolve technical issues quickly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and offer professional help in fields including fixing synchronization problems, configuring BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's certified service professionals can also assist your business to troubleshoot a broad array of problems associated with synchronization, device recognition, messaging reconciliation, web access, wireless connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote support for small business networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses at a minimum and, by handling issues quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified consultant has support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and technology requirements assessment, system design, roll-out strategy and implementation, performance optimization, design of a high-availability environment, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration approach and physical components match your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning options for software editions, server hardware and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Consultant
If you wish to contact Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.