Quick, Affordable Remote Network Technical Support for Mesquite, Texas Small Companies
For over two decades, Progent has specialized in delivering world-class computer support services to clients who have small-company budgets. Progent has developed a unique service system that features a low-overhead, tightly connected virtual office infrastructure, custom online repair tools, a large team of engineers accredited in a wide range of IT disciplines, a Call Center operational structure that promotes efficiency and ensures follow-through, a global team of on-line support professionals, in-person service availability for the majority of most zip codes in the United States, and a company culture committed to solving technical problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service team. Co-sourcing can reduce expenses and help meet schedules for major projects like application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Main IT Areas Serviced by Progent for Businesses in Mesquite, Texas
Progent's nationwide team of industry certified support professionals offers support for virtually all facets of network technology found in businesses of any size. Areas supported by Progent in Mesquite include:

Service Delivery Options for Mesquite, Texas Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, and IT administration. Progent's paradigm for delivering network support is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Support Model ensures rapid support, comprehensive activity documentation, consistent follow-through, and tight expense monitoring for an array of network support delivery options that include online troubleshooting, onsite support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network problems without the cost or time loss of on-premises support calls. The background of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills per minute with zero startup fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's online network support services.

  • Onsite Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: on-premises support technicians when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for in-person service calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more about how to register for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems. For details, refer to Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, see Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network protection consulting, non-stop network engineering, server virtualization strategies, plus configuration, customization and training for small business programs such as accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, longer term projects like customizing an older ERP system to a current MS Dynamics 365 package, database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Network Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and mid-size companies to plan, deploy and debug the network infrastructure for remote workers. Aspects of infrastructure for which Progent's consultants offer guidance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, wireless network design and implementation, and reliable Internet access. To learn about Progent's infrastructure support services for teleworkers, go to network infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition simple for clients to migrate to a different support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow companies with multi-vendor networks to save significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and keeps control of the licenses in the client's possession so that migrating to a different virtual host is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help companies meet industry standards and government requirements for network information security and incident reporting.

The scope and size of Progent's consulting staff bring a unique array of benefits to companies trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the front lines of IT support, executing a broad variety of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for resolving actual network problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size bills for fast fixes. Another benefit of by-the-minute invoicing is that customers will be less inclined to allow simple problems to stay unaddressed until they grow into big problems. Read more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by each consultant to every customer. The discipline of documenting and organizing support activity results in more efficient support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house support staffs gain when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Mesquite, Texas business wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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