UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for

For small and midsize companies in Mesa Arizona, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and business continuity planning.

Progent's online support engineers offer exceptional value because they have the practical experience and the advanced tools to solve most network issues quickly. This reduces immediate expenses because solutions take up fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing model for remote help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical remote support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for solving problems quickly translates into your business spending less money.

Progent's Online Service Technologies
Over time, Progent has refined a collection of optimized tools and proven methodologies that ensure the highest level of effectiveness for online help and troubleshooting for small and midsize company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to link to your company's network remotely without compromising network security.

Progent's powerful customer support database system maintains comprehensive documentation for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of assistance rendered to every Progent client by any Progent engineer. This archive of issues and responses is structured as an easily retrievable proprietary database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Mesa Arizona or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in a comprehensive array of technologies. This broad scope of IT skills permits Progent's consultants to tackle virtually any emergency likely to crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.

To help businesses with mixed-operating system networks, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support available from Progent to small businesses in Mesa include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the highest accreditation for network consultants, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn issues associated with network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional value since their deep experience allows them to fix the most difficult problems quickly. In many instances, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few service providers make CCIEs accessible to support small and mid-size businesses. Progent offers fast phone access to a CCIE so your company can get immediate support for severe network problems that are hurting business productivity but are outside the scope of your ordinary computer support personnel. Progent's CCIE support experts can interface to your computer system via advanced remote support technology to provide quick, safe, and economical diagnosis and remediation. Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.

• Authorized Windows Support
  Progent's Microsoft-expert online support professionals can deliver computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of platform support services including Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2016 migration consulting, SharePoint 2019 design and integration, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad array of online PC desktop support including Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Consultants
  Progent's certified CISM and CISSP network security engineers offer a range of security services that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recover rapidly following a serious breach. Security support services available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online consulting support to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• Call Center Expertise
  Progent's Help Desk support programs for small companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who don't have the resources to support an in-house Help Desk but who require fast access to a reliable Help Desk with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Call Center consulting services can guide you in establishing an effective new Help Desk or improving your established one, selecting or enhancing Help Desk application software to handle the special needs of your company, or adding occasional online personnel to work with your internal Help Desk team to deal with high-demand scenarios like software migrations, major updates, or installing new business software.

  Progent's Help Desk team of veteran network professionals offers your computer users in Mesa Arizona rapid assistance from an efficient technical support resource with years of experience delivering phone support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company efficiency, and Progent's target is to solve rather than just annotate technical problems.

• Business Applications Services: Education, Customization, and Integration
  Progent's Applications Consulting Group provides online professional engineering support and training in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Office Word, and MS Office Excel. To find out more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Mac professionals can promote the imaginative aspect of Mac systems by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.

  Online Network Monitoring Services
  Progent can provide businesses in Mesa Arizona remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your computer support is proactive rather than reactive. By exposing emerging problems before they expand into network outages, automated monitoring can head off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by a mix of platforms.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.