Mesa Consulting Support for IT Support Companies

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Mesa
Progent's consulting support for IT service organizations in Mesa Arizona allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent supplement to your in-house network support team. This can ease the way for you to add to your client base, fill out your service offerings, satisfy your clients, and improve your profits.

Progent's nationwide team of network experts, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent expansions to the support groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting firm with 20 years of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent computer services firm in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your customers of professional services. Progent invoices your firm directly and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to an efficient service desk. But modern ticketing platforms are not just costly to acquire and staff, but also a hassle to set up and maintain. Small or niche IT service firms seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT service organizations an affordable way to retain their company branding while providing their clients world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

• Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
• Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at additional cost.
• Optional on-premises support in major metro areas is offered across the US at extra cost.
• You have full control of your clients and invoicing.
• Your customers enter incident reports via your custom branded Internet portal, a toll-free number, or by directing a message to your assigned email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single source for practically all IT expertise your clients may require. You can grow your staff and strategic in-house competencies steadily without being forced to turn down new business owing to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your in-house IT service group, responding to your management, and bills your firm instead of your customer.
• Granular Billing: Progent charges by the minute to minimize costs.
• Detailed Documentation: Progent uses an advanced service documentation system to make sure all services delivered are thoroughly documented. This allows you to shift service assignments to in-house personnel when you have enough people and relevant skill sets.

• Safely Grow Your IT Support Business: You can easily and efficiently accept additional opportunities outside your core areas of expertise and open new geographies without the risks associated with expanding your full-time staff too quickly.
• Strengthen Your Brand: You can improve your positioning as a comprehensive IT service firm by delivering more services to more customers under your own brand.
• Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a reliable resource for expanding your IT support business.
• Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
• Make Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
• Online Support Professionals: For two decades, Progent has delivered online network support from Call Center services to advanced consulting. Effective remote support saves money while delivering fast solutions.
• Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's certifications.

Progent's Practice Areas for Mesa, Arizona Companies
Progent's seasoned team of certified consultants can deliver Mesa, Arizona organizations a broad array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Program for IT Service Organizations in Mesa, Arizona
To learn additional details about Progent's reseller support for network service firms in Mesa, Arizona, call 1-800-993-9400 or visit Contact Progent.