Expanding your remote workforce may have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Mesa organization to select the right tools and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Mesa, Arizona organizations to succeed with any facet of creating a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Support for At-Home Workers
An emergency, company-wide changeover to a from-home workforce, which could be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's extensive team of online IT support specialists along with world-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or edit their active tickets, add details, and append screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your business to expand your current Help Desk Call Center staff by splitting responsibilities for Call Desk support transparently between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support solution utilizing the leading PSA tool for handling service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class IT support to your from-home workers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Mesa, Arizona company, phone 1-800-993-9400 or visit Contact Progent.