Wireless Consulting

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were once one of the most successful products for achieving location-independent connectivity to email, scheduling, web programs, and other critical business information. Progent offers Mesa, Arizona businesses the expertise of BlackBerry-certified professionals who can assist companies to manage existing BlackBerry environments or transition smoothly to a current smartphone solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has become the norm for companies regardless of size, successful deployment and maintenance of BlackBerry technology has become more difficult. To handle areas like security, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small businesses often resort to outside consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the requirement for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, combined with Progent's efficient remote support model, gives small businesses a budget-friendly alternative for integrating RIM BlackBerry technology productively into their business information system.

Progent's engineers can assist your company with SQL Server 2019 development support, SQL Server 2016 management support, and Exchange setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools so you can monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, develop custom wireless applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and thoroughly.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

BlackBerry Enterprise Server Consulting and Technical Support
The BlackBerry Enterprise Server gives companies a centralized and safe source for incorporating BlackBerry wireless devices into their email, collaboration, and application environment. BlackBerry BES Server allows mobile BlackBerry users to access Microsoft Exchange Server, Domino, or Groupwise email and to synchronize BlackBerry devices with workstations to ensure up-to-date information for applications such a schedules, address books, tasks, IM, and specialized business programs. Thanks to BlackBerry Enterprise Server (BES) support for Exchange Server, mobile workers with BlackBerry smartphones can have push-based access to Exchange messages and to IM-aware software via Microsoft Office Live Communications Server and Lync Server 2010 support.

Progent's BlackBerry-certified engineers can show you how to design, install, and maintain BlackBerry Enterprise Server (BES) so you can optimize the productivity of BlackBerry clients, streamline the management of a BlackBerry solution, and lower the cost of supporting a mobile workforce.

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to designing wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned experts can also assist your business to troubleshoot a broad range of issues concerning synchronization, handset recognition, email reconciliation, web browsing, wireless connections, Instant Messaging, PC software installation, and Desktop Redirector.

As a top innovator in delivering nationwide online support for small company IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry technical support costs low and, by handling issues quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including resolving enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, configuring over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to define and install sensible security options.

Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer offers support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and apply wireless LAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Assistance from a BlackBerry-Certified Consultant
If you wish to ask Progent about engineering help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.