Expanding your telecommuter workforce can have a significant effect on network architecture, security, and company workflows. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Memphis organization to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services that go from as-needed expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Memphis, Tennessee companies to with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and centralized management.

Voice/Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from leading vendors enable online discussions, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many organizations utilize a mix of products to meet the needs of their various partners and customers. Progent's communications experts can assist you to maintain your current voice/video conferencing ecosystem and enhance the engagement of your at-home workforce.

  • Skype for Business is Microsoft's leading communications product that supports real-time presence, IM, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business client software to support your remote employees. For details about Progent's consulting expertise for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for voice/video calls. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for future reference. For details about Progent's support services for Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities that include video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help your business to optimize your WAN architecture to host them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Memphis, Tennessee organization, phone 1-800-993-9400 or refer to Contact Progent.

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