Besides offering rapid access to high-level IT professionals and subject matter experts (SMEs) to assist Memphis, Tennessee companies to resolve specific IT problems or strategic initiatives, Progent can provide short-term supplemental staffing to deal with more generalized services such as PC support, IT administration, and Help Desk call center services. On-demand staffing can help organizations to deal with expected or unplanned surges in the need for IT personnel, which may result from situations such as mergers and acquisitions, data center relocation, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary staffing can also fill gaps caused by the loss of full-time IT personnel because of scheduled vacations, illness, termination, or other reasons.

Benefits of Progent's Short-Term IT Staffing Program
Progent's short-term staffing services offer businesses the flexibility to react to surges in requirements for IT personnel without dealing with the costs and delays that come with vetting and hiring reliable technical personnel and without the risk of increasing your in-house staff size.

Key features of Progent's temporary staff augmentation services include:

  • Rapid availability of reliable IT professionals
  • Simple engagement, cessation, and resumption of services
  • Seamless extension of your in-house network support staff
  • Comprehensive reporting of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
  • Close relationship with a top-level, full-spectrum resource for IT expertise
Progent's Co-managed Help Desk Call Center Service
Progent's co-managed Call Center service is a proven on-going staff augmentation option that allows IT groups to share the work of Help Desk support transparently between their full-time IT personnel and Progent's nationwide team of technical support experts. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk program is a joint support solution powered by the industry's leading group PSA tool for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for organizations of all sizes throughout the U.S. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Memphis, Tennessee Businesses
Progent's seasoned roster of certified consultants can deliver Memphis, Tennessee organizations a broad array of online technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term Staffing Services for Memphis, Tennessee Organizations
To learn more about Progent's short-term supplemental staffing services for Memphis, Tennessee businesses, call 800-993-9400 or visit Contact Progent.