Expert Online Service for Memphis, Tennessee Computer Networks from Certified Engineers
Small companies have typically been overlooked by major network support firms. Many small companies permit themselves to grow dangerously reliant on individual engineers or small consulting organizations who don't have the bandwidth or extensive knowledge to respond promptly or effectively to network emergencies. Other small businesses turn to mass-market support providers that employ technicians trained to provide by-the-numbers solutions to ordinary issues but who do not have the experience and versatility to deal with the variety of configurations and absence of standards typical of small business information systems.

Progent's time-tested approach to providing low-cost and successful network service to small companies has made Progent among the premier Microsoft-certified network consulting organizations in the country. Progent has provided remote support to businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified consultants to help your company to plan and implement a sensible cloud strategy.

Core Technologies Supported by Progent for Business Networks in Memphis, Tennessee
Progent offers the services of accredited experts for all aspects of network technology found in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Memphis, Tennessee Businesses
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk structure common to larger IT organizations. Progent's Contact Center Support Model ensures fast response, thorough service records, reliable follow-through, and tight cost control for a range of IT support delivery modes that include remote repairs, onsite support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair network problems without the cost or time loss of in-person service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new customers to accommodate emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more concerning how to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, visit Progent's shared Help Desk services.

  • Consulting Expertise
    Progent provides small companies affordable access to world-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test platform, network security engineering, high availability network consulting, server virtualization strategies, plus integration, customization and support for business software such as financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-time projects including site moves and massive software migrations, extended initiatives such as upgrading an older MRP system to a modern Microsoft Dynamics 365 package, database application development and DBA support, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size businesses to plan, configure and debug the network infrastructure needed to support offsite workers. Aspects of network infrastructure where Progent's experts offer guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN planning and implementation, and reliable Internet access. For information about Progent's infrastructure consulting expertise for an at-home workforce, visit infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is in addition easy for customers to migrate to another service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system support, and network administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the multi- platform and loosely standardized networks typical of small companies, and retains ownership of the software in the client's possession so that moving to a different virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting support to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Memphis, Tennessee Small Businesses
Progent's staff size, depth of information technology expertise, and familiarity with enterprise IT support allow small businesses to avoid the problems related to over dependence on thinly staffed support organizations or individual engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT services, smaller companies sometimes rely heavily on independent engineers. Though freelance service engineers have lower overhead than more substantial IT service firms and can typically bill apparently lower rates, freelancers are frequently unable to respond rapidly to critical problems. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of replacement personnel may force your company to go without assistance during an emergency. As your company grows, system downtime or difficulties with critical programs become more costly. The money you believed you were saving on an independent consultant can disappear fast due to lost output. Also, when freelance engineers confront new problems, the lack of a big consulting group to rely on for advice requires them to train in place while your business winds up footing the bill for their ongoing education.

  • Have Access to Experts in Sophisticated IT Issues
    The majority of smaller support organizations or freelance engineers specializing in small company IT support may excel at delivering connect-the-dots fixes but lack the seasoning to work efficiently with complicated network environments that have mixed operating systems, multiple sites, VoIP implementations, mobile workers, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can be valuable to your business because enterprise environments are by nature complicated, support issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often start with an IT system cobbled together on a tight budget. Without a carefully designed basis, a sequence of band-aid repairs commonly get thrown on top of a weak structure. As a company evolves, reliability and scalability problems can obstruct the productivity of the business. These environments need thorough assessment, smart business planning, and in-depth experience to upgrade to a network infrastructure that will act as the reliable foundation to handle current business requirements and ease future expansion.

  • Team with Solution Finders, Not Product Vendors
    Small businesses require direction and insight to navigate through an increasingly complicated maze of technology alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or support organization that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent sells services only. This allows Progent to match technical services with the genuine needs of clients. Mixing network support and product reselling can lead to a conflict where the recommended solution is built around a preselected technology instead of being driven by the true needs of a customer.

Contact Progent
In case your Memphis, Tennessee business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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